Senior User Experience Designer, Associate AI-Enabled Journeys

Contribute to innovative experience design blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Business Banking you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams create innovative inclusive and accessible solutions that cater to a diverse range of users. As a core contributor align user needs with business goals. Your strong understanding of the financial services industry and JPMCs IT systems will contribute to the continuous improvement of our offerings navigating complex problems and driving strategic thinking. Your impact will be significant in the design architecture and functionality of our products ensuring a seamless and enjoyable experience for our customers.

Specifically you will design AIenabled customer and employee experiences that activate key use casese.g. onboarding & account opening money movement & payments lending servicing banker productivity alerts/communicationsin partnership with Product Tech and Data. Youll translate AI opportunities into intuitive journeys and service blueprints shape experiments and bring solutions to market with our platform partners while operating in a large complex matrixed environment.

Business Bankings AI program focuses on adoption organic usecase discovery and impactdriven prioritization. Designers play a critical role in humancentered AI: defining the problem aligning to controls crafting transparent interactions and measuring outcomes that matter to customers bankers and the business.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation findability and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends user research studies and user behavior analyses to inform design decisions and contribute to the teams strategic thinking

• Design and iterate flows screens service blueprints and content for AIenabled features (e.g. assistive guidance nextbestaction knowledge retrieval summarization) across web and mobilegrounded in accessibility and inclusive design.

• Translate AI use cases into shippable experiences by clarifying user jobstobedone target outcomes success metrics and modelintheloop constraints with Product Tech and Data partners.

• Colead discovery (problem framing hypothesis experiment design) and run lightweight tests that validate desirability usability and explainability of AI interactions.

• Partner across a matrix (Channels Auth/Trust & Security Communications Risk/Legal/Controls) to meet policy safety and governance requirements for AI features.

• Document and share design artifacts and decisions to accelerate delivery in a multiteam environment (quad model: data tech product and design).
  

Required qualifications capabilities and skills

• 3 years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma Sketch or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms including web mobile and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles accessibility guidelines and assistive technologies with a history of creating accessible and inclusive digital experiences
• Experience with AI integration and collaborating with AI prompt engineers to deliver AI solutions
• Demonstrated work on AIenabled or dataassisted products (assistive UIs recommendations retrieval/search or workflow copilots).
• Comfortable with ambiguity; Can work independently with intelligent initiative and collaborate easily and productively with teams
• Ability to storyboard and blueprint endtoend journeys; clear information architecture and interaction design craft.
• Comfort working with product/tech/data partners to shape MVP scope experiments and measurable outcomes in a matrixed setting.
• Practical familiarity with responsible AI principles (transparency user control error states) and firm controls/governance processes.
  

Preferred qualifications capabilities and skills

• Experience with conversational design/UI and strategy.
• Experience designing for Financial Services scenarios (e.g. onboarding payments lending banker tools).
• Exposure to JTBD methods prompt design or evaluation frameworks for AI UX.