Supervisor, Integrated Collections Services

The Supervisor Integrated Collections Services role is a high-impact leadership opportunity at the heart of the Waste Collection Services Section Leadership Team where you will steer a cross-union team managing a massive portfolio of nearly 800000 waste container assets across the City. Your critical mission will directly serve over 290000 single-unit residences and 3900 multi-unit sites guaranteeing essential customer service for all Edmonton residents. Beyond operational excellence you will be a strategic driver directly influencing low and stable Utility Rates and spearheading crucial environmental goals for waste reduction and diversion under the ambitious 25-year Waste Strategy. If you are ready to be the architect of success implementing complex human social technical and operational systems to deliver measurable results within a powerful 3-9 month window and thrive within a collective leadership framework this is your chance.

What will you do

• Manage and provide direction to a team of 15 members including two in-scope supervisors and cross-union staff (CUPE Local 30 and CSU 52) while establishing and exemplifying a culture that aligns with the City Operations Vision and Cultural Commitments
• Develop own and manage all Container production and maintenance contracts (e.g. metal bins plastic carts refurbishment) with a combined value in excess of $100M ensuring contract best practices and service delivery standards are met
• Exercise independent authority over recruitment selection and promotional processes as well as managing dispute resolution and initiating disciplinary actions up to and including dismissal proceedings
• Manage all union relationships comprehending collective agreements consulting with the union on dispute resolution and formally responding to grievances brought forward within the work group
• Independently develop and implement comprehensive staff performance development plans conduct regular performance appraisal reviews and establish effective succession plans for the unit
• Determine budget requirements monitor and manage costs and organize and align all resources (people equipment money) to ensure prudent and effective use in the delivery of services
• Actively participate in the development of Section and Unit strategies by identifying trends opportunities and risks and translating this strategy into executable operational plans
• Lead the implementation of continuous improvement strategies conduct risk and trend analysis and perform quality assurance activities to measure work quality and ensure the effectiveness of unit systems
• Ensure that all work adheres to City OH&S and ENVISO standards and guidelines and participate in or lead investigations of serious safety incidents
• Act as the subject matter expert for the area liaise with internal and external partners and ensure timely response to 311 Council and citizen concerns to fully integrate service delivery

• Bachelors Degree or Diploma in Business Environmental Science or other related discipline
• Minimum of 5 years of progressively responsible experience in a leadership role within a large complex unionized environment combined with a minimum 5 years of experience in managing contracts and 5 years of experience in the waste management field
• Knowledge and experience in public-facing service managing large operational contracts collaborating with and managing internal and external service providers and managing a large inventory of physical assets

Assets:

• Additional certification or coursework/training related to financial management public administration change management or other leadership training would be an asset as would certification or coursework/training related to contract management operation management and/or asset management

Skills required for success:

• High-level Leadership and Collaboration: Demonstrate high business acumen and strong leadership skills to effectively operate within a collective leadership framework and manage cross-functional collaboration with various operational areas
• Systems Implementation: Proven ability in systems thinking and implementing human social technical and operational systems to drive success
• Operational and Asset Expertise: Deep understanding of logistics and operational systems related to asset management service and inventory including knowledge of contract management processes and best practices.
• Essential Service Focus: Possess strong customer service skills recognizing the direct impact of the role on delivering an essential service to all residents
• Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion
• Applicants may be tested

Conditions of employment & work environment:

• Up to: 1 permanent full-time position
• Hours of work: 36.9 hours per week Monday - Friday
• Salary: $108838.80 - $136046.09 (Annually)
• This position is eligible for the EDO program (Earned Day Off)
• Valid Alberta Class 5 drivers license (or provincial equivalent)
• Obtaining and maintaining a City Drivers permit

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits sourced through this process may be considered for similar opportunities within the City of Edmonton.

Recruitment Consultant: AS/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

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