Service Desk Administrator
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Job Location:
Monthly Salary:
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Job Description:
This is an 7 to 8Week Contract role ending on August 29 2026
The Salvation Army is looking for a Service Desk Administrator to provide firstline IT support to staff during a fixedterm assignment. This role is ideal for someone early in their IT career who enjoys customer service handson technical work and supporting missiondriven organizations.
Key Responsibilities
Respond to IT support requests via phone email and web portal
Perform basic troubleshooting for hardware software and connectivity issues
Create modify and disable user accounts following established procedures
Prepare configure and deploy laptops and mobile devices
Log track and escalate incidents in the Help Desk system
Assign tickets to appropriate IT team members
Support software deployments and IT reporting as needed
Skills & Experience
Strong understanding of IT or technical support work
Strong customer service and communication skills
Experience with Windows desktops/laptops and Microsoft applications
Basic knowledge of hardware networking and diagnostic tools
Organized detailoriented and able to multitask
Calm empathetic approach to supporting end users
Interest in working within an ITILbased service environment
Compensation:
The target hiring range for this position is $44262.40 to $55328.00 with a maximum of $66393.60.Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Required Experience:
Unclear Seniority
About Company
The Salvos are made up of people who believe. Many of us believe in God. At the Salvation Army, we believe in doing good that brings hope and transforms lives.
