Principal HR Business Partner

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy. As a Principal People Success Partner (more commonly referred to as HR Business Partner) youll be at the intersection of business strategy and talent execution. Reporting to the Director of People Success (GTM) this role will primarily focus on the core Sales organization while connecting the dots across Sales Marketing Enterprise and Onboarding.

This role will operate as a senior-level individual contributor navigating a high-growth matrixed environment. Acting as an enterprise connector this role will drive cross-functional talent strategies across Sales and Marketing while influencing senior leaders to align talent priorities with broader business goals. Additionally this role will lead complex organizational health strategies and act as a systemic thinker partnering with other People Success Partners (PSPs) to shape and elevate the overarching talent density of our business units.

A day in the life (Responsibilities):

• Strategic Advisory & Execution: Partner directly with GTM VPs and leadership teams to align cross-functional talent strategies with long-term business goals.
• Executive Coaching: Serve as a Culture Mirror and trusted coach for senior leadership providing courageous feedback on team effectiveness and leadership capability.
• People Process Architect: Lead the multi-year transformation of our global Sales organization standardizing excellence in hiring coaching and performance culture.
• AI & Scalability Pioneer: Proactively experiment with AI technology to automate people processes and evolve AE attrition models from backward-looking to predictive.
• Organizational Health & Design: Diagnose current health and design future-ready structures focusing on role scoping spans/layers and territory-driven retention.
• COE Collaboration: Serve as a primary contact and partner for Center of Excellence (COE) teams ensuring global programs (such as annual review cycles) are scalable for GTM without creating bespoke solutions.
• Operational Detective: Marry quantitative trends (attrition trackers quota attainment) with qualitative insights to pressure-test root causes of business gaps.

What youll need to thrive (Requirements)

• Strategic Execution: 10 years of HRBP experience specifically supporting high-pressure Sales and Marketing organizations in a hyper-growth SaaS environment.
• Sales Fluency: Deep understanding of classic sales mechanics including accelerators booked vs. live haircuts and sales leadership scorecards.
• The AI Builder Mindset: A proactive interest in adopting and experimenting with AI to solve for scale.
• Comfort using data to identify gaps and drive solutions with the ability to marry quantitative trends (attrition trackers quota attainment) with qualitative leadership coaching.
• Programmatic Heft: Proven success leading Big Rock initiatives.
• Communication & Influence: Exceptional ability to influence through complex/matrix structures and tell the truth to senior leadership even when its uncomfortable.

Why Toast

This is a meaningful opportunity to shape the future of People Technology at Toast during an important phase of growth and transformation. You will inherit a talented team and a critical platform ecosystem with the opportunity to bring clarity structure innovation and scale to how Toast supports employees managers candidates and People teams.

In this role you will lead a mission-critical function build a strategic roadmap reduce tech debt simplify systems experiences strengthen vendor partnerships and help Toast get the most value from its People Technology investments.

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at base salary range for this role is listed below. The starting salary will be determined based on skills experience and geographic addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) equity and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.