Product Performance Management Lead
Somerville, NJ - USA
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham we are at the forefront of transformation with one of the worlds leading integrated healthcare systems. Together we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.Our work centers on creating an exceptional member experience a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds experiences and skills.
We are pleased to offer competitive salaries and a benefits package with flexible work options career growth opportunities and much more.
Reporting to the Director of Strategy Dual Eligible Programs and working cross-functionally with Clinical leadership this role is responsible for two key functions at the health plan. First this role is responsible for leading MGB Health Plans Product Innovation strategy development and implementation for the Dual Eligible Programs line of addition this role also provides critical support to the cross-functional Medical Cost Management team from overall strategy to solution development implementation and ongoing monitoring driving affordability and trend management work across multiple lines of business.
Essential Functions
1. Affordability / Trend Management Vision and Strategy
Support senior leadership from Actuarial Medical Economics Clinical Analytics and Operations to develop and articulate the strategic vision for medical cost-saving (i.e. trend management) initiatives across all lines of business ensuring alignment with MGB Health Plans overall goals.
Support senior leadership to establish key targets and key performance indicators (KPIs)
Collaborate with Medical Economics and Clinical teams to use data-driven analysis to identify emerging and ongoing cost-driving trends and develop solutions.
-2. Affordability / Trend Management Initiative Development
Develop business cases for new concepts including needs assessments cost/benefit analysis and financial/operational impacts.
Establish and deploy a strategic framework to prioritize initiatives.
Conduct/support vendor assessments and evaluations.
Collaborate with key business partners e.g. Sales Corporate Strategy / Market Research Clinical Finance / Actuarial EPMO IT Marketing Provider Contracting to gather input and ensure alignment.
-3. Medical Cost Management Implementation and Portfolio Management
Collaborate with EPMO SPMO and key business leaders to implement prioritized initiatives.
Align resources to accomplish key objectives; clearly convey and assign clear accountability for important objectives deadlines and expectations.
Identify and facilitate resolution of key issues and risks.
Manage and optimize the portfolio of initiatives being implemented to achieve business objectives.
Make decisions as needed and build consensus as appropriate.
Work with Medical Economics and Clinical teams to define track and monitor key performance indicators to measure success.
-4. Product Innovation Vision and Strategy
Lead the development of the product innovation roadmap for the Dual Eligible Programs line of business based on organizational objectives market needs and regulatory requirements.
Assess product capabilities to identify gaps and opportunities.
Engage with stakeholders to gather insights and understanding of market demands.
Synthesize market research and trends to identify key product priorities.
-5. Product Innovation Solution Development
Develop business cases for new concepts
Establish and deploy a strategic framework to prioritize initiatives.
Conduct external market testing to refine and validate innovation concepts and prototypes.
Conduct/support vendor assessments and evaluations.
Collaborate with key business partners e.g. Sales Corporate Strategy / Market Research Clinical Finance / Actuarial EPMO IT Marketing Provider Contracting to gather input and ensure alignment.
-6. Product Innovation Implementation and Portfolio Management
Lead team to implement prioritized strategies and initiatives.
Oversee work plans documentation and job aids for key functions and processes performed.
Align resources to accomplish key objectives; clearly convey and assign clear accountability for important objectives deadlines and expectations.
Define track and monitor key performance indicators (KPIs) to measure success
Periodically assess whether to continue modify or sunset existing programs based on performance and evolving business needs
-7. Strategic Leadership Team Management and Communication
Provide oversight and leadership to cross-functional teams fostering a culture of collaboration focus continuous improvement and innovative thinking.
Manage team effectively to achieve business objectives providing necessary mentoring and coaching for team development and growth.
Communicate and cascade information effectively across various levels of the organization and serve as a central point for product innovation and trend management roadmaps.
Qualifications
Education
- Bachelors Degree in Business Administration required; Masters Degree in Business Administration preferred. Experience can be considered in lieu of degree
Experience
- At least 8-10 years of product strategy innovation development and management experience in a health plan or provider-related organization required
Knowledge Skills and Abilities
- Strategic thinker with proficient analytical financial and problem-solving skills; ability to synthesize information and develop insights.
- Demonstrated leadership abilities negotiation and interpersonal skills and an ability to lead and work in teams; ability to work with and influence at all levels of the organization.
- An effective leader who can facilitate and lead cross-functional teams.
- Strong organizational and work planning skills with the ability to delegate coach and mentor the team as needed.
- Strong and consistent focus on personal and team development.
- Excellent interpersonal and collaboration skills; excellent writing communication and presentation skills.
Additional Job Details (if applicable)
Working Conditions
- This is a full-time hybrid role with an in-office meeting 1-2x/month
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$99465.60 - $141804.00/AnnualGrade
8EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.