Account Management Processer

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media at @Carrier.

About This Role

Carrier is redefining the HVAC industryand were looking for an Account Management Processer to help drive that transformation in our Columbia SC service this role you will oversee the endtoend customer experience. Youll partner closely with operations technicians sales centralized support teams and leadership to ensure service work is booked accurately executed efficiently and billed correctly. This is a handson operational role at the center of growth change and customer satisfaction. If you thrive in a fastpaced service environment and enjoy bringing structure clarity and accountability to complex operations this role offers the opportunity to make a measurable impact.

Key Responsibilities

• Ensure accurate and timely booking of service jobs in coordination with sales teams including daily review of closed-unbooked opportunities
• Complete job setup billing plans and scheduling notifications for Service Coordinators
• Review open orders daily and drive timely job completion
• Assist with warranty and startup jobs
• Process parts ordering purchase orders and AAP requests

• Review Preliminary Billing Documents (PBDs) and ensure invoices are processed on time
• Ensure accurate billing for projects service contracts time & materials and fixedprice work
• Perform project reconciliation to minimize underbilled or missed revenue

• Serve as an Accounts Receivable subject matter expert
• Resolve customer billing disputes and manage credit holds
• Submit and maintain tax exemption documentation
• Set up new customers and vendors accurately to avoid delays or disputes
• Monitor operational metrics and report progress trends and issues to the team
• Proactively support pullthrough revenue by assisting with repair and service opportunity tracking
• Assist leadership in driving ontime withinbudget service execution
• Build strong lasting relationships with customers and external partners

Required Qualifications

• High School Diploma or GED
• 5 years of customer service or service operations experience
• 2 years of working knowledge of Microsoft Office Salesforce or SAP

Preferred Qualifications

• 2 years of HVAC service industry experience
• Bachelors degree in Business Management or a related field
• Detail oriented with strong follow through
• An excellent communicator with a customer first mindset
• A self starter who brings energy accountability and process discipline
• Time and priority management skills
• Comfortable working across teams in a fast paced service environment
• EHS awareness

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits including:

• Health Care Benefits: Medical Dental Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days up to 15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering please click here Work with us Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

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