Technical Product Support Manager

Forterra is seeking aTechnical Product Support Managerto serve as a central technical leader for the lifecycle support of our fielded this role you will oversee configuration management sustainment planning and obsolescence mitigation while working cross-functionally with engineering supply chain program teams and field service. Youll act as the go-to technical liaison for customers drive continuous improvement initiatives and ensure product readiness through hands-on problem-solving and operational support. This is a dynamic fast-paced role basedon-site at our Clarksburg MD facilityideal for a detail-oriented technical professional with at least 5 years of relevant experience and a strong background in engineering or related fields.

What Youll Do

The Technical Product Support Manager serves as the central technical point of contact for the comprehensive lifecycle support of fielded products. This role ensures sustained operational readiness drives continuous improvement and bridges cross-functional teamsincluding engineering supply chain program management and field serviceto deliver seamless product support for both customers and internal stakeholders.

• Lifecycle & Sustainment Leadership
• • Own the full sustainment lifecycle for deployed systems ensuring product performance reliability and customer satisfaction
  • Support provisioning level-of-repair analysis and PHS&T activities to enable effective DoD supply chain integration
  • Identify and mitigate sustainment risks during new product gate processes
• Configuration & Change Management
• • Lead internal configuration change management processes and Engineering Change Proposal (ECP) coordination with stakeholders
  • Partner with Hardware Product Development to prepare source technical data and drawings in support of new programs field modifications and Technical Manual updates
• Obsolescence & Supply Chain Support
• • Collaborate with Supply Chain and Program Teams to analyze and report obsolescence risks
  • Develop mitigation strategies and assess impacts to program schedules costs and production readiness
• Customer & Field Support
• • Act as a technical liaison to Field Service teams providing engineering triage and support for operational-level maintenance and technical information requests
  • Participate directly in problem-solving to enhance operational efficiency and mission success
• Process Improvement & Operations Management
• • Drive continuous improvement initiatives across operations workflows and support new process rollouts
  • Ensure seamless program execution by managing multiple tasks shifting priorities and cross-functional dependencies
• Tools & Documentation
• • Utilize digital tools such as spreadsheets NetSuite Arena and Jira to track document and report on technical and programmatic activities

Minimum Qualifications

• Must have a Bachelors degree in Engineering or a related technical field
• Minimum of5 years of experiencein technical product support sustainment engineering lifecycle management or a related field
• Strong organizational and project coordination skills with exceptional attention to detail
• Demonstrated ability to manage multiple priorities in a fast-paced dynamic environment
• Excellent communication skills capable of engaging both technical teams and executive stakeholders

US Salary Range

$140000 - $185000

Location

Clarksburg MD - On-Site

CLEARANCE ELIGIBILITY - This position may require eligibility to obtain and maintain a U.S. security clearance. For more information about U.S. Security Clearances:click here.

Forterra is an equal-opportunity employer providing and promoting equal employment opportunity in all personnel are unique talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain.

All qualified applicants will receive consideration for employment without regard to any factor including veteran and disability status and criminal history in accordance with applicable local state and federal laws.

Forterra is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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Required Experience:

Manager