Sales Operations Manager

Arlo Hotels an independent lifestyle hotel brand is seeking a Sales Operations Manager based out of the HQ office to support our Manhattan portfolio. This is a portfolio-based operational leadership role designed to strengthen execution drive process efficiency and standardize sales workflows across properties.

It is a hands-on operational position responsible for improving booking accuracy reducing process gaps and creating structure behind the scenes so Sales leaders can remain focused on revenue generation and client relationships.

The Sales Operations Manager will partner closely with Sales Revenue Front Office and Finance and will report to the Head of Sales.

The role exists to bring consistency accountability to how Sales executes across theManhattanportfolio.

RESPONSIBILITIES AND AUTHORITIES:

• Manage all 59 room bookings across NYC hotels

• Support negotiated transient and one-off corporate reservations

• Oversee airline inventory and allocations (Midtown focus)

• Support group rooming list updates afterinitialSales & Service entry

• Act as operational escalationpointfor reservation-related issues

Corporate& GroupSalesSupport

• Supportwith new NG and AMB account setup and rate loading

• Track corporate production and support account reporting

• Supportgroupcommission tracking and ensure alignment with Finance

• Support follow-up and tracking of Front Desk Referral & Lead Capture leads

• Ensure corporate booking processes are streamlined and consistent

• Coordinate W9 documentation and billing clarifications

• Actassecondaryoperational point person for group-related reservation issues

• Support month-end reporting preparation for Executive Leadership and Ownership

Airline Segment Oversight

Manage airline allocations and booking adjustments

Ensure rate integrity and inventory alignment

Partner with Revenue when demand shifts require adjustments

Third-Party Reservations Oversight

Guide the third-party reservations team

Establishclear SOPs and quality standards

Monitorresponse times and booking accuracy

Identifyopportunities to expand this team foradditionalsupport

Serve as liaison between Sales and external reservation support

REQUIREMENTS:

Education:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• 12 years of hotel sales sales operations or reservations experiencerequired

• College or university degree

• Experience supporting corporate and group segmentsrequired

• Multi-property or portfolio experience preferred

• Prior experience in a Sales Coordinator or similar commercial support role strongly preferred

• Experience working in a fast paced innovative lifestyle brand is a plus with ability to move quickly by being adaptableproactiveand ready to wear multiple hats is key to thriving

• Highly organized and detail-oriented

Knowledge:

• Knowledge of general hotel operations

• Strong working knowledge of Opera Cloud PMSrequired

• Experience with Delphi S&C andLanyon preferred

• Strongproficiencyin Microsoft Office

• Knowledge of general administrative duties

• Knowledge of Opera Cloud PMS Delphi S&CLanyonand other hotel software systems

• Familiarity with commission processes and rate loading procedures

Salary:

• $85000 - $95000 Yearly