Service Manager

Ready to take your career to the next level Lead a talented team of technicians as a Service Manager at RDO Equipment this position youll manage workorders oversee scheduling build customer relationships and create a supportive productive shop environment. Join the team today and build a career youre proud of.

Whats in it For You:

• $65000-$85000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings visit RDOs benefits page.
• A company that lives by its core values: theyre not just words on a wall theyre how we work grow and lead. Learn more about our core values.

Why RDO
When you join RDO Equipment Co. youll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the worlds leading equipment and technology manufacturers but were a people business first. RDO has grown from humble roots guided by a familys values and shaped by the strengths voices and entrepreneurism of our team members.

In Grand Forks youll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building North Dakotas infrastructure and supporting its economy relying on support from RDO team members every day. Join the growing team in Grand Forks and make your impact today.

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: Its all about assigning the right techs to the right jobs at the right time. Youll be juggling schedules managing workflows and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly respectfully and in a timely manner with customers during the repair process.
• Communication: Whether youre connecting with the team or keeping customers in the loop your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them supporting their growth and handling any issues that come up. Its all about building a strong talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. Youll be making sure theyre satisfied building strong relationships and delivering a world class experience every time.
• For a complete list of duties and responsibilities view the full job description here.

What You Will Need:

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: Youre passionate about delivering top-notch customer experiences.
• Tech-Savvy: Youre confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus but not required well support your learning.
• Communication: You express yourself clearly both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why Youll Love it Here:

• People-first culture: In Grand Forks we take care of our people through regular team-building events and outings.
• Team member support: A supportive team that cares about each others success and helps one another.
• A focus on development: We prioritize team member development through a mentorship program that facilitates knowledge sharing and career growth especially for entry-level technicians.
• Shared goals: We strive to take care of our customers across functions. As a store we take a team approach to meeting these diverse needs.

Required Experience:

Manager