Job Description Summary

Job Description

The Community & Workforce Coordinator oversees daily operations of the Homelessness Prevention Hub which includes managing staff who respond to calls related to homelessness prevention emergency assistance EELS (Emergency Eviction Legal Services) and workforce-related support. This position ensures high-quality service delivery by supervising front-line Specialists handling escalation calls managing schedules and phone queue coverage monitoring workflow and providing performance coaching and training.

The coordinator serves as a key resource for staff regarding program policies funding availability documentation requirements and appointment scheduling. This role supports the Division Manager in implementing program improvements maintaining consistent service standards and ensuring equitable compassionate and efficient assistance to community members experiencing housing instability or financial hardship.

Essential Functions:

As defined under the Americans with Disabilities Act this classification may include any of the following tasks knowledge skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the departments need and will be communicated to the applicant or incumbent by the supervisor.

• Coordinates and participates in the activities of a specialized Community & Workforce Development program;

• Conducts program activities with a focus on providing urgent and compassionate services to individuals in need in collaboration with other County departments and community partners;

• Contributes to the development of program goals and objectives and ensures these goals and objectives are met;

• Provides support and participates in daily activities essential to achieving program objectives;

• Researches analyzes and reports on program activities;

• May coordinate and/or supervise daily staff activities;

• May perform necessary managerial functions in the absence of management;

• Works to keep programs on schedule within budget and functioning smoothly;

• May write and submit grant applications prepare solicitations related to program activities and review proposals.

Minimum Qualifications:

Bachelors degree from an accredited college or university with a major in public or business administration or a field closely related to the program area AND one year of experience working in health human services or a similar field as determined by the Appointing Authority at the time of recruitment.

(Relevant experience and/or education from an accredited college or university may be substituted.)

OR:

One year of experience with Pima County as a Community & Workforce Specialist I or II or similar Pima County position as determined by the department head at the time of recruitment.

Licenses and Certificates:Valid driver license isat time of application.ValidAZdriver license isat time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review todetermineapplicants suitability tooperatecounty vehiclesin accordance withPima County administrative procedures. Failure to obtain andmaintainthe required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services review and approval of the candidates driving record.

Special Notice Items: The Countyrequirespre-employment background checks. Successful candidates will receive a post-offer pre-employment background screening to include verification of work history education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies due to the need for access to County Attorney and Court facilities records and communication systems.