Customer Onboarding & Account Manager

Job Description

Were working with a highgrowth UK SaaS business operating in the workforce and operations technology space. The company is founderled with the CEO having successfully built and sold two previous businesses and this is now their third - very much in scaleup mode with strong momentum and a longterm vision.

The platform combines software automation AI and hardware to help organisations manage onboarding presence time safety and wider workforce operations. Its a genuinely interesting product with realworld use cases.

The Role

This is an onboardingled Account Manager position sitting postsale working closely with the new business sales team.

You will own the customer journey from implementation through to longterm relationship management and growth acting as a consistent trusted point of contact.

Typical responsibilities include:

• Leading customer onboarding and implementation projects
• Managing multiple customer accounts and priorities at once
• Acting as the main point of contact post golive
• Driving product adoption and value realisation
• Identifying and managing renewal risk
• Spotting upsell and expansion opportunities based on customer needs
• Running regular checkins and strategic reviews
• Working in a buddy model alongside sales rather than a handoff approach
• Documenting activity and maintaining clear customer records

This role suits someone who enjoys ownership accountability and customer interaction and who is comfortable learning a product in depth rather than relying on scripts or rigid processes.

What Were Looking For

Youre likely to be a strong fit if you have experience in:

• SaaS onboarding implementation professional services or customer success
• Customerfacing roles where youve owned delivery not just supported it
• Learning complex products quickly and explaining them clearly to customers
• Managing multiple accounts projects or stakeholders simultaneously

Were particularly interested in people who:

• Take ownership rather than waiting for direction
• Are comfortable speaking to customers and presenting solutions
• Can handle ambiguity and fastpaced environments
• Dont need heavy enablement to get up to speed

Working Pattern & Location

This role is fulltime office based 5 days a week at the companys HQ in Epworth North Lincolnshire. Candidates must be within a commutable distance and genuinely comfortable with an officefirst setup.

This is a handson collaborative environment and the business places real value on being together in the office.

The Environment & Perks

• Founderled productdriven culture
• Direct access to decisionmakers
• No hiding behind tickets or process
• Supportive but highexpectation environment
• Free food and drinks fully stocked kitchen
• Social office with breakout areas and games table

Salary

Indicative base salary of 50000 - 65000 with flexibility for the right person depending on experience and scope.