Automation Maintenance Technician

About Stitch Fix Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms the company leverages its assortment of exclusive and national brands to meet each clients individual tastes and needs making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix which was founded in 2011 is headquartered in San Francisco.

About the Role

As an Automation Maintenance Technician (Equipment Service Technician) you will serve as the on-site expert responsible for maintaining and supporting the automated conveyance and sortation systems that power our fulfillment operations. Youll ensure systems run safely efficiently and at peak performance through preventive maintenance troubleshooting and high-level diagnostics.

In this role you will bridge the gap between mechanical equipment and system controls diagnosing issues and maintaining system health while partnering with third-party vendors for advanced PLC support. Youll work closely with operations to coordinate maintenance support equipment readiness and minimize downtime in a fast-paced environment that requires strong ownership and autonomy.

Responsibilities

• Conduct start-of-shift walk-throughs while systems are running to identify abnormal noise vibration or heat in motors sorters and scanners ensuring equipment is operating safely and efficiently.
• Execute scheduled floor rounds to check air pressure (pneumatics) belt tension and the cleanliness of photo-eyes and scanners proactively identifying issues before they impact operations.
• Verify that Print-and-Apply (SLAP) and Weighing systems are calibrated and communicating with the WES ensuring accurate and uninterrupted system performance.
• Perform scheduled preventive maintenance (PMs) on conveyors sortation equipment and high-speed rollers to extend equipment lifecycle and minimize unplanned downtime.
• Maintain automated systems according to OEM specifications including lubrication adjustments and component replacement to ensure consistent performance.
• Log all maintenance activities findings and corrective actions in CMMS to support tracking of equipment performance and MTBF (Mean Time Between Failures).
• Act as the primary responder for complex automation faults using PLC ladder logic to determine whether issues stem from mechanical failure sensor blockage or control system errors.
• Diagnose and resolve issues across mechanical electrical and automation systems including sensors scanners and communication failures to restore functionality quickly.
• Partner with third-party controls vendors by providing real-time diagnostics and serving as the on-site technical lead during troubleshooting and system updates.
• Document troubleshooting steps root causes and resolutions to support knowledge sharing and continuous improvement.
• Continuously evaluate maintenance practices and system performance to improve reliability uptime and overall efficiency.

Requirements

• You have 5 years of experience maintaining and repairing packaging or material handling equipment along with a 2-year technical degree
• You have 2 years of experience working with PLCs VFDs and vision systems (Cognex preferred)
• You can independently plan prioritize and execute work with minimal supervision in a fast-paced environment
• You bring a strong sense of ownership and initiative proactively identifying and resolving equipment issues
• You are capable of serving as a technical resource on-site supporting and guiding less experienced team members when needed
• Youre able to work a flexible schedule including occasional evenings and weekends. Standard shifts are MondayFriday 7:00 AM3:30 PM (with rotating Saturdays) or TuesdaySaturday 7:00 AM3:30 PM (with rotating Mondays). Hours are subject to change based on business needs.
• Youre proficient with tools such as Google Workspace or Microsoft Office
• You are reliable accountable and follow through on commitments
• You operate with integrity and contribute to a positive team-oriented environment

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