Director, Future Field Engagement Strategy – Engagement Methodology

Band

Job Description Summary

Job Description

Key Responsibilities:

• Architect and lead the development of nextgeneration customer engagement methodology that evolves how the field connects with customers.
• Draw on leading customer engagement practices across industries to inform bestinclass customer journey orchestration and crossfunctional collaboration.
• Define and continuously optimize customer planning processes including account planning integrated engagement planning and portfoliolevel coordination.
• Design scalable adaptable engagement frameworks that reflect account tiering therapeutic area needs and local market dynamics.
• Establish clear practical frameworks for multichannel and crossfunctional engagement across field teams headquarters and commercial partners.
• Partner closely with Insights & Analytics to ensure engagement models are grounded in customer market and performance insights.
• In collaboration with Insights and Decision Science (IDS) define measurement approaches that assess engagement effectiveness and enable ongoing refinement through datadriven learning.
• Lead the evolution of field deployment strategies ensuring roles and resources are aligned to customer needs and strategic priorities.
• Create agile feedback loops with field teams and stakeholders to continuously improve engagement frameworks based on realworld experience.
• Serve as a trusted strategic advisor to senior leadership shaping the future vision for customer engagement field effectiveness and innovation at Novartis.

Essential Requirements:

• Bachelors degree required from 4-year college or university.
• 8 years experience in pharmaceutical biotech healthcare or similarly structured industries with large geographically dispersed teams; including demonstrated leadership in shaping strategy guiding teams and driving enterprise-level impact. We also welcome candidates from other complex environments such as medical devices diagnostics life sciences services insurance consumer health technology or B2B sectors.
• Demonstrated expertise in shaping field force deployment account management and customer engagement strategies including designing and scaling engagement models across complex matrixed organizations.
• Strategic thinker with a strong track record of turning vision into actionable plans and measurable outcomes paired with experience navigating complex healthcare systems payer and provider dynamics and enterpriselevel account management.
• Shown success designing and bringing to life datadriven engagement frameworks that connect customer insights healthcare data and realworld field execution.
• Proven ability to influence align and collaborate across diverse crossfunctional partners including commercial analytics medical market access and marketing within a matrixed environment.
• High level of data fluency and analytical capability with the ability to synthesize complex information into clear actionable recommendations for varied audiences.
• Strong project leadership and changemanagement capabilities with a history of driving innovation continuous improvement and agile ways of working.

Desirable Requirements:

• Experience within a healthcare consulting startup or fastmoving commercial environment bringing an external perspective on strategy innovation and transformation.
• Background in sales sales support or marketing roles with familiarity across digital engagement platforms CRM systems and emerging technologies that enable modern customer engagement.

Novartis Compensation Summary:

The salary for this position is expected to range between $185500 and $344500 per year.

The final salary offered is determined based on factors like but not limited to relevant skills and experience and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and depending on the level of the role eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health life and disability benefits a 401(k) with company contribution and match and a variety of other addition employees are eligible for a generous time off package including vacation personal days holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an e-mail to call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Range

Skills Desired