Service Manager Water Treatment

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Evoqua Service Manager leads Safety-First reliable and profitable operations for petrochemical and heavy industrial clients across their territory.

As a Service Manager you will support and lead service operations centered around reverse osmosis (RO) membranebased treatment systems and complex water treatment processes supporting refineries petrochemical plants and heavy industrial facilities. Our teams work handson with highpressure RO systems pretreatment processes membrane performance optimization troubleshooting cleaning strategies and longterm system reliability in missioncritical service organization values deep technical understanding combined with practical field experience. Service Managers are expected to bring strong RO and membrane system knowledge to guide troubleshooting mentor technical teams support customer technical discussions and ensure systems meet stringent performance and water quality requirements.

You will partner closely with engineering application specialists and customers to translate technical insight into safe reliable and valuedriven outcomes.

Take charge direct leadership to field service teams working in safetycritical environments and is accountable for driving a strong safety culture through visible leadership field engagement and strict adherence to Xylems safety standards. Safety performance is a core expectation and foundational to all operational addition the Service Manager owns service P&L performance including revenue growth cost control margin delivery and operational efficiency. Ensure consistent execution of service delivery manages key performance indicators (KPIs) and drives actions to sustain and improve financial and operational results.

The Service Manager serves as a key interface between customers service teams and internal partners building trusted relationships while delivering value aligned with Xylems mission to build a more watersecure world.

A Bachelors degree is preferred along with demonstrated experience leading service operations managing P&L responsibility and supporting customers in industrial or petrochemical environments.

Key Responsibilities

Leadership & Team Management

• Lead and develop a team of approximately 10 service and engineering technicians.

• Set performance expectations goals and KPIs aligned with safety operational and financial objectives.

• Provide coaching mentoring performance feedback and employee relations support.

Operational & Project Execution

• Plan schedule and execute service and project work in coordination with engineering and operations teams.

• Manage labor resources budgets and timelines to meet customer and business commitments.

• Resolve execution challenges and communicate progress to stakeholders and leadership.

Financial & P&L Management

• Own service P&L performance including revenue cost control margin and productivity.

• Monitor operational and financial KPIs and drive actions to improve performance.

Safety & Compliance

• Lead with a SafetyFirst mindset ensuring compliance with all safety environmental and site requirements.

• Conduct safety observations training and audits.

• Proactively identify and mitigate safety risks and maintain required documentation.

Communication & Collaboration

• Serve as a key liaison between customers service teams and internal partners.

• Drive alignment through clear timely communication and issue resolution.

• Provide regular performance and status updates to leadership.

HighImpact Leadership Behaviors

• Strategic Thinking: Make informed decisions aligned with safety customer and business priorities.

• Effective Communication: Clearly set expectations provide feedback and promote transparency.

• People Development: Build team capability through coaching mentoring and continuous learning.

The estimated salary range for this position is $90000 to $110000. Starting pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.