Loss Control Coordinator

Who are we

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers property-and-casualty insurance needs in the Midwestern Northwestern and Southwestern United States. Known as The Relationship Company we define success as a measure of the relationships weve built over everything that we do we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. Thats the power of nice. At Western National nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you

Western National is seeking a Loss Control Coordinator to join our team!

The individual in this role will have the opportunity to provide centralized administrative support for loss control operations ensuring consistent execution of established policies procedures and service standards.

What are the responsibilities and opportunities of this role

• Coordinates incoming loss control survey requests prioritizes as needed and helps ensure work is assigned and completed efficiently.
• Helps prepare reports update systems and ensure information is accurate and up to date.
• Serves as a resource for loss control processes systems and workflow questions.
• Supports loss control leadership with departmental initiatives and operational activities.
• Receives reviews and distributes loss control service requests in accordance with established procedures and timelines.
• Provides administrative and operational support to loss control leadership and field staff including documentation tracking and follow-up.
• Assists with departmental projects by coordinating tasks maintaining documentation and tracking progress.
• Supports third-party vendor activities through assignment tracking documentation management and follow-up communication.
• Maintains system data generates standard reports assists with updates and escalates technical issues as needed.
• Updates and maintains the loss control collaboration platform to ensure accurate and current information.
• Assists with coordination and documentation related to large account service activities.
• Partners with internal teams and external vendors to support service delivery and ensure timely accurate completion of work.
• Coordinates logistics for departmental meetings training sessions and conferences.
• Provides information and administrative support to underwriting claims marketing IT data teams consultants and agents regarding loss control processes and resources.
• Performs duties within established guidelines and procedures.
• Exercises judgment in routine coordination matters; escalates nonroutine or complex issues to leadership.
• Utilizes company systems and vendor resources in accordance with defined standards.
• Identifies routine workflow issues and assists in resolving them within established processes.
• Recommends solutions and escalates complex matters to loss control leadership as appropriate.
• Consistently acts according to our customer experience standards including responding quickly maintaining a positive attitude building rapport demonstrating empathy managing the customers expectations using the proper communication channel for the situation and taking ownership to ensure the customers issue is resolved.
• Contacts other departments agencies policyholders and regulatory organizations.
• Coordinates with loss control vendors for audit and training activities.
• Reports customer needs and suggests solutions.
• Performs special projects and duties as assigned.

What are the must-have qualifications for a candidate

• Ability to manage multiple projects and work closely with various teams and departments.
• Ability to design author or create written materials that support loss control efforts.
• Ability to apply creative thinking to problem-solving and continuous process improvement.
• Demonstrated ability to produce accurate error-free work with strong proofreading and data verification skills.
• Organizational and time management skills with the ability to prioritize workload and meet deadlines.
• High school diploma or equivalent required; associate or bachelors degree or experience in a related field is a plus.
• Ability to work independently and within a team.
• Strong verbal written and interpersonal communication skills with the ability to effectively interact with internal and external customers at all levels of responsibility.
• Strong problem-solving skills with the ability to independently research questions identify solutions and appropriately escalate issues when needed.
• Proficient use of various core systems office and computer equipment and software packages.

What will our ideal candidate have

• One to three years of experience working in a professional business environment preferred.
• Familiarity with business insurance and the independent insurance agency environment.
• Familiarity with DOT NFPA OSHA MSHA CPSC and ACGIH standards as well as ergonomics principles.

Compensation overview

The targeted hiring range for this role is $23.25 - $30.69 hourly. However the base pay offered may vary depending on the job-related knowledge skills credentials and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

Culture and Total Rewards

Western National has long been known as The Relationship Company and caring for our employees is part of that relationship commitment. We value connectiveness empowerment and accountability and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal) Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive addition the Group is consistently recognized as a Wards 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package including:

• Medical insurance plan options and other standard employee benefits including dental insurance vision benefits life insurance disability insurance and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program including onsite fitness studio
• Paid Time Off including holiday vacation and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment which includes a variety of hybrid and remote work arrangements designed to balance individual job department and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.