Customer Service Representative (CSR)

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted innovative and tailored solutions that support some of the worlds most in demand and fastest-growing industries.

With a commitment to legendary customer service operational excellence and global sustainability Greif packages lifes essentials - and creates lasting value for its colleagues customers and other stakeholders.

Learn more about the companys Customized Polymer Sustainable Fiber Durable Metal and Integrated Solutions at and follow Greif on Instagram and LinkedIn.

OUR VISION:

Being the customer service company in the world.

OUR PURPOSE:

Creating packaging solutions for lifes essentials.

Job Requisition #:

Job Description:

Summary: Deliver legendary customer service to by managing inquiries orders and issue resolutions for customers. Act as the primary liaison between customers and internal teams to ensure accurate timely and efficient service aligned with Greifs standards and the Greif Way.

This position is onsite Monday - Friday 6:00 AM-2:00 PM

Key Responsibilities:

Customer Interaction

• Respond to customer inquiries via phone email and other channels.
• Provide accurate information on products pricing shipping and order status.
• Proactively communicate updates on complaints adjustments and delivery timelines.

Order Management:

• Enter and manage customer purchase orders following order acceptance procedures.
• Monitor order flow and coordinate with production and logistics teams to ensure timely delivery.

Issue Resolution:

• Resolve initial customer problems; escalate complex issues per Greif policies.
• Collaborate with quality production and sales teams to address complaints effectively.

Data & Records:

• Maintain accurate customer records including inquiries comments and complaints.
• Maintain master data for customers and product setup and changes

Continuous Improvement:

• Participate in process improvement initiatives and training programs.
• Support onboarding of new team members and share best practices.

Safety & Compliance:

• Adhere to Greifs safety culture and operational guidelines.

Experience/Education Required:

• Previous experience in customer service or order management roles.
• Ability to learn products and processes quickly.
• Strong problem-solving skills in a customer-facing environment.
• High school diploma required; bachelors degree preferred.

Skills:

• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office; familiarity with ERP systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.

#LI-MK1

At Greif we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive be engaged and reach your full potential.

Compensation Range:

Benefits Statement:

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms all legitimate opportunities can be verified on our official Careers page at . All communication from Greif regarding job opportunities will also come from an @ email address. If you have concerns about the legitimacy of a job posting receive an unsolicited job offer or suspect fraudulent activity please contact us for verification via this link Contact Us - Greif.

EEO Statement:

offer a competitive salary excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex race religion age national origin color disability veteran status or any other any other legally protected characteristic.

For more information read Greifs Equal Opportunity Policy.