How you move is why were here.
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...

Now more than ever our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then lets talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field you will find HSS an innovative supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission you too can be part of our transformation across the enterprise.

Emp Status

Work Shift

Compensation Range

What you will be doing

JOB DESCRIPTION


YEARS OF EXPERIENCE REQUIRED
5 years.

YEARS OF EXPERIENCE PREFERRED


PHYSICAL WORKING CONDITIONS
Sitting in a comfortable position with frequent opportunity to move about. Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive management administrative and secretarial positions.

ENVIRONMENTAL WORKING CONDITIONS
Comfortable indoor area. Located in a comfortable indoor area. Examples: executive management and secretarial positions.

HAZARDS OSHA
OSHA Category 3. Tasks that involve no exposure to blood body fluids tissues or other potentially infectious materials and Category 1 tasks are not a condition of employment.

POSITION & UNIT ACCOUNTABILITIES

• Develops/Manages Processes & Systems - Architect solutions and oversee implementation of new voice technology applications.

• Develops/Manages Processes & Systems - Designs and develops enterprise-wide IVR Call Flows Multi-Channel Routing and other inter-related solution with the Avaya platform.

• Upholds HSS Professional/Clinical Standards - Demonstrates an understanding of Avaya infrastructure.

• Develops/Manages Processes & Systems - Maintains and manages Avaya routing and reporting.

• Develops/Manages Processes & Systems - Participates in building the technology roadmaps for unified communication technologies and integration with Contact Center and other voice solutions at HSS.

• Develops/Manages Processes & Systems - Consult with department heads on ways to optimize customer service delivery.

• Develops/Manages Processes & Systems - Assist in the planning design and implementation and provide ongoing support of complex Avaya Telecom solutions.

• Supports Department Activities - Build and maintain relationships with IT vendors and partners.

• Supports Department Activities - Provide high level of technical consultation and recommendations to management team to increase effectiveness of organization and technology solutions.

• Supports Department Activities - Work with other voice and network engineers to translate business requirements into technical specifications.

• Participates in Education - Stays current on knowledge of industry specific issues.

• Participates in Education - Provides orientation in-service training and continuing education for user support staff in department.

EDUCATION REQUIRED
Bachelors. Vendor certifications in relevant technologies.

EDUCATION PREFERRED


CERTIFICATIONS/LICENSURE REQUIRED


CERTIFICATIONS/LICENSURE PREFERRED


SKILLS REQUIRED


SKILLS PREFERRED
Experience in knowledge of Avaya reporting and SIP technologies. Can support call center routing strategies. Experience in building Avaya routing solutions in an Avaya PBX. Familiar with creating customizing reports on real time and historical reporting. Knowledgeable of Avaya Aura Solutions (Communications Manager System/Session Manager.) Knowledge of SIP technology and connectivity. Familiar with large scale IP voice networks. Familiar with systems managements: Linux and Windows servers scripting log management software distribution and patch management processes. Understanding of documentation standards network and call flow diagramming. Demonstrates strong business acumen excellent communication / presentation skills including public speaking. Strong project management interpersonal and leadership skills. Ability to work independently as well in a team environment. Ability to communicate well with technical and non-technical users. Must have excellent computer knowledge and be very familiar working with using Microsoft Office Suite including Visio and Project.

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled compassionate reliable service to our community in a safe and healing environment. Consistent with this commitment Hospital for Special Surgery provides care admits and treats patients and provides all services without regard to age race color creed ethnicity religion national origin culture language physical or mental disability socioeconomic status veteran or military status marital status sex sexual orientation gender identity or expression or any other basis prohibited by federal state or local law or by accreditation standards.