External Affairs Southern California Tribal Liaison

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing

• Serving as Verizon and Frontiers dedicated Southern California Tribal Liaison responsible for full-time engagement with tribal governments located within Verizons and Frontiers service territories (at least 50% travel) or where either company has a physical presence.

• Building and maintaining trusted relationships with tribal governments serving as the primary point of contact for service coordination issue resolution and information sharing.

• Coordinating closely with operational teams across plant maintenance wire center operations engineering customer service and field teams to address service and infrastructure matters impacting tribal communities.

• Facilitating collaboration with executive leadership to escalate service issues operational concerns and infrastructure needs affecting tribal governments.

• Working across teams to support plant maintenance activities service restoration infrastructure reliability and customer service responsiveness in tribal communities.

• Providing rapid response and coordination for Out-of-Service (OOS) incidents ensuring timely communication and resolution for impacted tribes.

• Serving as the primary point of contact for tribal governments ensuring direct access via phone and email and providing timely responses to their questions concerns and service issues.

• Facilitating open and transparent communication between Verizon Frontier and tribal governments on network operations maintenance and infrastructure.

• Escalating complex service policy or infrastructure issues to senior leadership for prompt resolution.

What were looking for

Youll need to have:

• Bachelors degree or four or more years of work experience.

• Four or more years of relevant experience required demonstrated through one or a combination of work and/or military experience or specialized training.

• Demonstrated experience in tribal affairs government relations public policy or community advocacy.

• Familiarity with telecommunications broadband cable TV and utilities policies.

• Demonstrated skills in relationship-building consensus building and external advocacy.

• Experience working with all levels of management.

• Willingness to travel extensively within Southern California territory in personally owned vehicle.

• Ability to work both during normal business hours as well as evenings and weekends should the circumstances require availability.

Even better if you have one or more of the following:

• Strong ties to or membership in a tribal community bringing firsthand understanding of tribal needs and concerns.

• Public policy community engagement or advocacy experience on behalf of a technology communications or public utilities business/industry.

• Broad knowledge of Verizon and/or Frontier operations and business functions.

• Strong leadership skills and a proven track record of influencing cross-functional teams.

• Self-starter and evidence of intellectual curiosity.

• Strong verbal and written communications skills.

• Ability to navigate ambiguity and changing priorities in a highly regulated environment.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.