HVAC Service Coordinator Connecticut Air

Century Mechanical Holdings

Job Location:

Milford, CT - USA

Hourly Salary: $ 20 - 26

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Dental insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k) matching
Competitive salary
Health insurance

The HVAC Service Coordinator serves as the primary point of contact between customers field technicians and management. This role is responsible for scheduling dispatching and coordinating service calls ensuring timely communication accurate work order processing and efficient utilization of company resources. The Service Coordinator plays a key role in customer satisfaction operational efficiency and supporting the field service team.

Essential Duties and Responsibilities

The essential functions include but are not limited to the following:

Work Order Management

Create review and close out work orders in FieldEdge.
Verify job details (customer information equipment warranty maintenance agreements).
Ensure accurate coding for labor parts and warranties.
Collect and enter purchase orders or authorization numbers when required.

Permitting:

Apply for and track permits for HVAC installations replacements and service jobs.
Communicate with municipalities to ensure timely permit approvals and inspections.
Maintain organized records of permit status expirations and follow-up requirements.

Scheduling & Dispatching

Assign and dispatch service technicians based on skill set availability and location.
Monitor technician workloads and adjust schedules to maximize efficiency.
Track work orders in FieldEdge (or equivalent CRM/dispatch software).
Maintain a daily/weekly service calendar.

Customer & Client Service

Answer inbound service calls emails and portal requests from customers.
Schedule service appointments providing accurate arrival windows.
Communicate with customers regarding delays reschedules and service updates.
Handle customer concerns promptly and escalate issues to the Service Manager as needed.

Warranty Registration:

Register warranties for new installations with manufacturers.
Ensure warranty documentation is complete accurate and provided to customers.
Track expiration dates and warranty terms for future service coordination.

Maintenance Agreements:

Create renew and track residential or light commercial maintenance agreements.
Follow up with customers about expiring or lapsed agreements.
Coordinate with technicians and customers to schedule maintenance visits.

Administrative & Reporting

Assist with timecard verification and approval for assigned service technicians.
Maintain records of service agreements preventative maintenance schedules and recurring visits.
Generate daily weekly or monthly service performance reports.
Support billing and collections by ensuring all documentation is complete and timely.

Team & Technician Support

Provide technicians with job details directions and special instructions.
Track technician progress and support them with parts ordering job notes or customer communications.
Coordinate with warehouse and parts team to ensure required materials are available.
Facilitate communication between the service team and management.

Requirements

Qualifications:

2 years experience in HVAC plumbing electrical or a service-based industry.
Strong administrative scheduling and customer service skills.
Familiarity with permit processes and local municipality requirements (preferred).
Experience with service software and/or CRM tools.
Attention to detail and ability to manage multiple priorities.
Professional communication skillsboth written and verbal.

Key Competencies:

Organized and process-oriented
Strong multitasker and communicator
Problem-solver with a customer-first mindset
Comfortable with compliance and documentation
Team player who can work across departments
Ability to remain calm and professional in fast-paced situations.
Knowledge of HVAC systems and terminology is a plus.

Physical Demands and Work Environment:

Sit for prolonged periods of time.
Repetitive Movements i.e. typing and mouse use.
Prolonged screen viewing.
Lifting up to 25 pounds.

Compensation: $20.00 - $26.00 per hour

There are many exciting options for a career in HVACR waiting to be explored.

If youre looking for a career that offers flexibility job stability strong pay benefits and more then youve come to the right place!

Required Experience:

Benefits:Dental insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance401(k) matchingCompetitive salaryHealth insuranceThe HVAC Service Coordinator serves as the primary point of contact between customers field technicians and management. This role is responsible for...