Quality Manager

A key role within the Quality Team supporting Disability Operations with a strong focus on audit readiness and collaboration across the organisation.

About the Role

This role will be an integral part of the Quality Team and provide valuable support to Disability Operations during the preparation for audit in August 2026 and the APO position which is a legislated role. The role will work closely with the Director Quality Risk and Safeguards Divisional Quality Managers Senior Leadership Team and work in collaboration with and provide support to Group Managers Service Leaders Site Coordinators Disability Support Workers and Supported Employees across Disability Operations.

Key Responsibilities:

• Support NDIS and ACEQUA audit preparation and compliance
• Assist with quality documentation aligned to NDIS standards
• Contribute to peer audits reporting and improvement actions
• Analyse incident and feedback data for continuous improvement
• Participate in quality meetings and site-based audit activities
• Undertake ad hoc quality and project tasks as required
• Support NDIS and ACEQUA audit readiness
• Assist with quality documentation (NDIS standards)
• Deliver peer audits and track actions
• Analyse incidents and feedback data
• Attend audits meetings and site visits
• Lead restrictive practice reduction initiatives
• Ensure legislative and NDIS compliance
• Authorise and report restrictive practices
• Oversee behaviour support quality
• Conduct audits and provide insights
• Complete ad hoc quality and project tasks

Experience and Capabilities:

• Background in disability support services community services essential
• Possess familiarity with various Berry Street Yooralla IT systems
• Proven ability to prioritise competing workloads in a fast paced environment
• Understanding of human rights informed quality management principles and standards
• Demonstrate foundational knowledge of the interface of quality practice and safeguards in the prevention of abuse and neglect of people with disability
• Exceptional interpersonal skills with demonstrated ability to interact with multiple levels of the organisation

Mandatory requirements

• Current National Police Record Check
• International Police Check (if required)
• Current National Photo ID proof
• Working with Children Check
• NDIS Worker Screening Check

Working with us

Why Join Us

• Competitive Salary & Benefits: We offer a competitive salary package comprehensive benefits and opportunities for growth.
• Dynamic Work Environment: Be part of a diverse and innovative team thats dedicated to making a difference.
• Career Development: We support continuous learning and provide opportunities to develop your skills and career.

Sound like you

Click below. If you have any questions please contact Jane Carter Director - Quality and Safeguards Strategy & Risk at or HRat

At Yooralla youll work at Victorias most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children their families and carers to enable them to live the lives they choose.

We believe in diversity inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings and in turn encourage talented people from all backgrounds abilities and identities to apply to our vacancies. We strongly encourage people with disability LGBTQIA and Aboriginal and Torres Strait Islands People to apply.

We encourage applications from people with lived experience of disability. Youll receive adjustments and support throughout the whole process from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email or phone.