Technical Support Intern (Unpaid)

Are you ready to go uP

• We are named in Top Workplaces NYC for 2024
• We are one of the winners of USPAACCs Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazines Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100 an exclusive list that the U.S. Chamber of Commerce recognizes as Americas top 100 small and medium sized businesses

Want to learn more about our company events

Click here: Should You Join Universal Processing

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You are eager to get hands-on experience with payment processing

Compensation: This is an unpaid internship. The Technical Support Intern will work onsite between 20-25 hours per week Monday to Friday in our Flushing Queens office. Lunch and transportation allowance are provided.

Role Summary: The Technical Support Intern provides strong backup to the deployment team to ensure smooth daily operations and enhance customer satisfaction.

Responsibilities:

• Understand the basic characteristics of various credit card processing devices to help maintain and improve inventory management
• Become familiar with various device-related CRM systems and handle some simple device deployment requests
• Learn the basic functions and operations of credit card processing devices to help complete some of the troubleshooting
• Process client applications for different credit card processing services and input client information by using the company client management system (CRM)
• Provide technical assistance and support for incoming queries and issues related to terminal hardware.

Qualifications:

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Analytical mindset and comfort working with complex systems
• Ability to work in fast-paced technical environments
• Currently in or recently graduated from a Bachelors or Masters program for Computer Science Information Technology or related field.
• Interest in troubleshooting and problem solving; prior experience with solving technical inquiries is a plus

About uP:
Since 2003 Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers UPs consultants and support team speak the languages its clients speak and the business focuses on ingenious customer service care support and reasonable pricing. Today the Company successfully serves 22000 clients across the nation. Within 10 years of business the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100 the Company is soon to become the second AAPI owned payment processor company in US February 2024 Universal Processing changed its branding to Lets Go uP to commemorate its legacy and evolution.

At Lets Go uP we are an equal employment opportunity employer.

To learn more please visit us at: .

Lets Go uP Together!