Manager, Membership Engagement and Experience

Living the vision of Advancing the business of healthcare today for a better tomorrow Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926 through data people insights and advocacy MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it and were here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help.

The Medical Group Management Association (MGMA is looking for a Manager Membership Engagement & Experience to join our Denver/hybrid team.

The Manager Membership Engagement & Experience is accountable for the design delivery and continuous improvement of MGMAs member engagement experiences across communities networks recognition programs and volunteer experiences. This role advocates for the member experience and works alongside Product Owners and cross-functional leaders as a peer jointly shaping engagement outcomes while retaining clear ownership of experience quality adoption and operational excellence.

Essential Functions:

Engagement Strategy & Experience Ownership

• Own the engagement experience strategy across communities peer networks recognition programs and volunteer touchpoints.
• Define engagement goals success metrics and experience standards aligned to membership outcomes.
• Apply a learning mindset to continuously assess and improve engagement journeys using methods such as surveys/NPS interviews journey mapping usability-style testing etc to gather feedback and data.
• Other duties as required.

Program & Portfolio Delivery

• Lead end-to-end delivery of engagement programs including design execution operating rhythms and improvement cycles.
• Ensure consistent high-quality engagement experiences across digital and in-person channels.
• Manage engagement initiatives aligned to the membership roadmap and organizational priorities.

Community & Network Management

• Oversee MGMA communities and networks to drive peer connection participation and learning.
• Serve as the subject-matter expert for community operations and best practices.

Technology & Platform Leadership

• Own day-to-day engagement operations within the Higher Logic community platform.
• Configure manage and optimize community structures workflows content models and moderation practices.
• Partner with Product Marketing and Technology teams to inform platform enhancements and engagement capabilities.

Data Insights & Continuous Improvement

• Define measure and monitor engagement KPIs across programs and platforms.
• Analyze participation usage and sentiment data to identify improvement opportunities.
• Translate insights into actionable enhancements to programs and experiences and demonstrate achievement of desired outcomes.

Cross-Functional Leadership & Launch Readiness

• Work alongside Product Owners as a peer to shape engagement opportunities success measures and launch readiness.
• Partner with Marketing Chapters and Technology teams to support adoption and change management.
• Ensure engagement considerations are represented in planning roadmap and launch forums.

Supervisory duties:

Direct supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; coaching mentoring and providing guidance; planning assigning and directing work; setting goals appraising performance and recognizing achievements; addressing performance or behavioral issues; and resolving employee concerns.

Knowledge skills and abilities:

• Ability to consistently promote support work and act in a manner in support of MGMAs mission vision and values/behaviors.
• Deep knowledge of member engagement and experience design principles across digital and in person channels including communities networks recognition programs and volunteer experiences.
• Demonstrated ability to lead complex engagement programs and portfolios end-to-end from strategy and design through delivery optimization and scaling.
• Strong ability to define engagement goals success metrics and experience standards that align with outcomes and organizational priorities.
• Advanced experience using engagement data KPIs and member feedback to assess performance and drive continuous improvement.
• Strong analytical and problem-solving skills to translate data and member insights into actionable recommendations.
• Ability to oversee and optimize online community platforms including configuration workflows content models moderation practices and operational governance.
• Ability to lead complex programs and influence cross-functional partners without direct authority.
• Ability to design and scale high-quality engagement experiences across platforms programs and audiences.
• Strong program and portfolio management skills including prioritization operating rhythms quality control and continuous improvement cycles.
• Exceptional written and verbal communication skills including report writing executive presentations and stakeholder communications.
• Strong organizational skills with the ability to manage multiple engagement initiatives platforms and stakeholder groups concurrently.
• Ability to lead develop coach and evaluate staff in alignment with organizational goals performance expectations and applicable employment policies.

Education:

• A Bachelors degree in Business Administration Communications Marketing or related field is preferred.

Experience:

• 58 years of experience in member engagement community management or program delivery.
• 3 years of experience in a lead or supervisory capacity.
• Demonstrated expertise managing online communities including hands-on technical experience with platforms such as the Higher Logic.
• Working knowledge of CRM/AMS platforms and member lifecycle models.
• Experience working with associations chapters or membership-based organizations preferred.
• Experience operating in a federated or matrixed environment preferred.
• Familiarity with healthcare organizations and practices preferred.

An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have valid drivers license.

Working environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an indoor professional office environment.
• Will need to attend conferences and MGMA events in various locations around the United States on a regular basis.
• This role routinely uses standard office equipment such as computers phones photocopiers fax machines and scanners.
• Regular predictable attendance is required.

Physical Activities:

The physical demands described here are representative of those that must be met by employees in this role to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business:

• Ability to read write edit
• Ability to converse discuss convey
• Also includes interactive engagement with software applications computer graphics and the ability to conduct internet research.

While performing the duties of this job employee is regularly required to successfully navigate scenarios requiring the following observational abilities:

• Ability to perceive identify recognize
• Ability to detect determine discern judge
• Ability to assess estimate compare

This is a largely sedentary role so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets printers etc.

While performing the duties of this job employee is regularly required to successfully navigate scenarios requiring the following operational abilities:

• Ability to operate PC/keyboard and other office productivity equipment
• Ability to position self to traverse/navigate around typical office setting
• Ability pull/push lift open/close grasp/manipulate transport up to 10 lbs.

Why Work for Us:

MGMA prides itself on providing team members from all walks of life with an inclusive work environment and comprehensive benefits package including medical dental and vision coverage life insurance and both short- and long-term disability. We invest in our employees growth with a 401(k) plan featuring company match profit-sharing and professional development opportunities. We prioritize work-life balance through a hybrid work schedule an employee assistance program and a generous time off package which includes three weeks of vacation 80 hours of sick time and 11 paid holidays. From a flexible spending account and on-site fitness center to volunteer opportunities and tuition assistance MGMA is committed to giving employees a well-rounded and gratifying employment experience.

We are an equal opportunity employer. All applicants shall be considered according to their individual qualifications abilities experience and other employment standards. There will be no discrimination due to gender or gender identity race religion color national origin ancestry age disability sexual orientation veteran/military status or any other basis protected by applicable law.

MGMA does not engage in immigration sponsorship or relocation assistance.

The application deadline is April 30 2026. This may be extended in the event additional time is necessary to receive a sufficient number of qualified candidates. The approximate salary range for this position is $100000-$120000 depending on the skills education and experience of the candidate.

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