CATI Interviewer

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Job Category:

Employment Type:

Job Profile:

Job Summary:

The CATI Interviewer position will provide support to the University of Wisconsin Survey Center (UWSC) Computer-Assisted Telephone Interviewing (CATI) department supervisors for all the CATI projects that are performed in the CATI Lab.

This position will be responsible for the following:

• Administer academic survey research over the telephone with respondents. Respondents are typically aware of their participation in the project prior to our calling and in some cases respondents are given a monetary incentive after participation in the survey.

• Projects in 2025 included the Mid-Life in the United States (MIDUS) and Wisconsin Longitudinal Study (WLS) two comprehensive longitudinal studies that concern aging and cognitive decline the Family Health study (FHS) and many others.

• Assist in the training of new interviewers.

• Adhere to UWSC standards relating to confidentiality and study protocols.

This position reports to the CATI Supervisor Cory Schmidt. A typical schedule is 9-5pm Monday through Friday though we can accommodate other types of schedules and are very flexible with scheduling.

The UWSC CATI Lab is open 76 hours every week and 7 days a week from 9am 9pm M-F 10am 6pm Saturday and 1pm 9pm Sunday and schedules can be built from those hours of operation.

Key Job Responsibilities:

• Maintains organization of research records according to established policies and procedures

• Tracks supply and equipment inventory levels and places replenishment orders

• Schedules logistics and secures resources for research supplies equipment and facilities

• Assists in composing and organizing research reports and manuscripts to provide updates on unit objectives

• Assists with conducting experiments or interviews collecting and analyzing data and documenting results according to established protocols

Department:

College of Letters & Science UW-Survey Center

Compensation:

Required Qualifications:

• Ability to read questions for studies verbatim and abide by survey research protocols

• Ability to develop rapport with respondents over the phone

• Data entry proficiency with attention to accuracy

Preferred Qualifications:

• Experience in a call center or social science research environment

Education:

Bachelors Degree preferred

How to Apply:

Contact Information:

Magda Danielson

Relay Access (WTRS): 7-1-1. SeeRELAYSERVICEfor further information.

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Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

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