Delivery Manager Medicaid

Position Summary

The Delivery Manager is responsible for overseeing day-to-day operational delivery across multiple departments ensuring performance objectives service level agreements (SLAs) and business metrics are consistently achieved. This role partners with leadership to drive operational excellence lead and develop teams and support data-driven decision-making while maintaining compliance with organizational policies and standards.

Responsibilities

• This position will take responsibility for managing the following:
  • Contract Compliance
  • Quality Assurance
  • SLA monitoring and reporting
  • SOC Audit management
  • Disaster Recovery and Business Continuity Planning and Training
• Lead daily operational activities across departments including people management workflow coordination and operational execution.
• Drive performance against service level agreements (SLAs) and key business metrics in support of overall business unit objectives.
• Ensure all business units operate in their areas in accordance with contract requirements.
• Work with departments on corrective action and solution planning when there is a compliance or an SLA miss.
• Work closely with the MMIS systems team to ensure adherence to contract requirements.
• Manage annual SOC audits and Medicaid Waiver Financial Management reviews.
• Manage coach and develop employee teams to improve performance engagement and retention.
• Oversee the full employee lifecycle including hiring onboarding disciplinary actions performance improvement plans (PIPs) conflict resolution and employee terminations in accordance with company policy and applicable regulations.
• Address employee relations matters proactively and identify training and development opportunities.
• Prepare analyze and present performance reports metrics and KPIs to support operational and business decisions.
• Partner with stakeholders to identify process improvement opportunities and enhance service delivery.
• Ensure compliance with all organizational policies procedures quality standards and security requirements.

Requirements

• Minimum of three (3) years of management experience in an operational or delivery-driven environment
• Demonstrated leadership and people management skills with the ability to motivate and develop high-performing teams
• Knowledge of Medicaid programs

• Familiarity with government contracts

• Ability to work autonomously manage competing priorities and exercise sound judgment
• Proficiency in Microsoft 365 including Outlook Word Excel PowerPoint Project Visio and SharePoint

Preferred

• Experience with developing Standard Operating Procedures (SOPs)
• Experience writing government contracts.
• College degree in business administration or healthcare administration

Flexible Working

At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role you can expect the following working conditions:

Hybrid work: Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your familys needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global national and local discounts on merchandise services travel and more.
• Career Growth Opportunities: We help you thrive so together we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition weve received for our diversity efforts.

Due to varying state and local minimum wage laws we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result we may be unable to consider applicants from certain states or municipalities at this time.

Join Us

At Conduent we are one team one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

• Bring your authentic self to work
• Grow and thrive both personally and professionally
• Make a difference with our clients in our communities and with the millions of people we support

When you join Conduent you are engaged in creating the future - both our companys and your own. With more than 60000 associates across 24 countries we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $73882 - $95950.