Early Childhood & Specialty Services Manager

Job Summary

Join Home of Guiding Hands in improving the lives of children and families through high-quality early intervention and specialty services.

The Early Childhood & Specialty Services Manager provides operational and strategic leadership across Early Childhood Education (ECE) Early Start Therapies (EST) Infant Development Assessments (IDA) Life Planning and Counseling services. This role is accountable for divisional performance including service utilization access to care financial outcomes and regulatory compliance.

The Manager leads through program supervisors and clinical staff to ensure efficient scalable operations while maintaining high-quality person-centered services. This role owns divisional scorecards drives performance through data and ensures systems are in place to support sustainable growth and strong operational execution.

This position is ideal for a leader who can translate strategy into execution build accountability across teams and drive measurable results.

Tasks Duties and Responsibilities

• Own overall performance of Early Intervention & Specialty Services including utilization service access financial outcomes and compliance
• Develop monitor and drive divisional scorecards aligned with organizational goals
• Identify performance gaps and implement corrective actions to improve operational and financial results
• Ensure programs are positioned for sustainable growth and scalability
• Oversee operational performance across programs ensuring timely service initiation efficient workflows and consistent service delivery
• Ensure systems are in place to support referral flow intake coordination scheduling efficiency and documentation compliance
• Monitor key operational metrics such as caseload distribution assessment turnaround time and service timeliness
• Remove barriers to service delivery and ensure programs maintain readiness to accept new referrals
• Own divisional budget performance including revenue expenses and margin
• Monitor billing processes authorization utilization and service capture to ensure financial stability
• Identify opportunities to improve financial performance through operational efficiencies and growth
• Partner with Finance to ensure accurate forecasting reporting and revenue cycle management
• Provide leadership coaching and accountability to direct reports including Supervisor IDA Manager and specialty program staff
• Ensure clear expectations role clarity and accountability at all levels of the organization
• Support hiring workforce planning and staff development to meet program needs and growth goals
• Foster a culture of accountability collaboration and continuous improvement
• Drive referral growth and conversion across programs
• Monitor and improve key growth metrics including referral volume conversion rate and days from referral to service start
• Support outreach and partnership efforts with Regional Centers and community stakeholders
• Ensure programs maintain accessibility and responsiveness to community needs
• Ensure all programs meet regulatory contractual and documentation requirements
• Oversee documentation compliance audit readiness and billing accuracy across programs
• Ensure appropriate oversight of clinical quality through Supervisors and licensed staff
• Identify and mitigate operational and compliance risks
• Use data and reporting tools to drive decision-making and continuous improvement
• Ensure consistent use of systems for tracking referrals service delivery and program performance
• Run effective L10 meetings and ensure alignment with EOS practices

Values

Innovation We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration We believe that working together collaboratively is the foundation of a culture that values teamwork communication and cooperation. This belief is central to every part of our business both internally and externally and strengthens our community.

Accountability We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable we build trust and maintain the respect of our stakeholders.

Respect We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues clients and stakeholders to meet them with kindness and compassion.

Knowledge Skills and Education

• Masters Degree in Human Services Early Childhood Education Business Administration or related field required
• Minimum 5 years of experience in human services early intervention healthcare or related field
• Minimum 3 years of leadership experience including supervision of managers or program leaders
• Strong understanding of Regional Center systems Early Start and/or developmental disability services preferred
• Demonstrated ability to manage program operations budgets and performance metrics
• Strong analytical skills with ability to use data to drive decision-making and results
• Experience leading teams building accountability and improving operational performance
• Excellent communication and interpersonal skills
• Highly organized with strong problem-solving and execution skills
• Ability to balance strategic thinking with operational follow-through
• Proficiency in Microsoft Office and program management systems
• Must be 18 years of age or older at the time of hire
• Must receive criminal record clearance from DOJ
• Must have valid California Drivers license safe driving record and have been licensed to drive at least 2 years
• Must maintain current and adequate auto insurance

Physical Requirements/Work Environment

This position requires balancing administrative responsibilities with active engagement in program operations and staff support across multiple service locations. Regular local travel within San Diego and Imperial Counties is required. While performing the duties of the job the employee is regularly required to see talk hear walk bend stoop sit stand reach and lift objects weighing up to ten pounds repeatedly during a shift.

*Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy sexual orientation or gender identity/expression) age marital status status as a protected veteran among other things or status as a qualified individual with disability.

About HGH

Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is to improve the lives of those we serve. We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities such as Down syndrome epilepsy autism and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes independent living support respite care and adult foster home services. Additionally we provide early childhood assessments and services tailored day support Life Planning workshops county-wide transportation services and on-site activities at our resource center.

To see all our available career opportunities please visit: Experience:

Manager