Senior eCommerce Sales Support Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Role Summary:

We are looking for Senior eCommerce Sales Consultant to join our Customer Experience & eCommerce team as part of Caterpillars Customer Solutions Core Regions Division.

This role will have responsibility for driving eCommerce sales growth and digital utilization across the Eastern United States working closely with Caterpillar dealers internal digital marketing and commercial teams and various other cross-functional partners.

About Customer Solutions Core Regions Division
The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team alongside dealers engages more closely with customers to create customize and adapt solutions that meet their needsleveraging Caterpillars extensive range of offerings across products and services digital and technology rental and used equipment and financing.

The division is regionally focused on the unique needs of customers in core markets including Americas North Europe Japan Australia and New Zealand with an emphasis on scalable customer-centric solutions that drive long-term value and growth.

What Youll Do (Job Duties)

• Serve as the eCommerce commercial specialist for Construction Industries supporting the Eastern U.S. dealer network and associated field-facing teams.

• Plan and lead the development of exclusive eCommerce promotions and marketing campaigns for Construction Industries.

• Drive eCommerce sales growth and increased digital utilization through strategic messaging national sales campaign support and data-driven insights.

• Support regional rollout of eCommerce enhancements and sales toolsincluding promotions incentive programs and new digital featuresin partnership with Industry Digital and Pricing teams.

• Act as a resource for industry expertise and customer experience supporting go-to-market planning dealer enablement workshops and training initiatives.

• Communicate the Voice of the Customer (VOC) and Voice of the Dealer (VOD) to help guide platform prioritization system improvements and future eCommerce investments.

What You Have (Core Skills)

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

• Business Development: Knowledge of business development tools techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

• Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Will Also Have

• Bachelors degree in Business Marketing Engineering or a related field

• 5 years of experience in sales digital commerce customer solutions or commercial strategy

• Direct customer-facing or dealer-facing experience preferably in a distribution or industrial environment

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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