Client Services Coordinator

Position Overview:

The Client Services Coordinator works directly with members and their caregivers to provide outreach and care coordination for Enhanced Care Management (ECM) and other Alzheimers Los Angeles programs. The Client Services Coordinator works to support the ECM team and ECM enrolled members facilitating coordination of care. The Client Services Coordinator also works with community-based organizations and healthcare agencies to increase engagement into Alzheimers Los Angeless programs.

This is a full-time non-exempt (hourly) hybrid position requiring some in-person work in our offices or in the community in/around Los Angeles County. Occasional weekend and evening work may be required.

About Us:

Alzheimers Los Angeles has been in service for 40 years in the LA community. Our mission to improve the lives of families affected by Alzheimers and dementia by increasing awareness delivering effective programs and services providing compassionate support and advocating for quality care and a cure.

Responsibilities

• Implements outreach activities based on the ECM outreach strategy to engage members and caregivers.
• Conducts telephonic in-person and virtual outreach and offers in-service presentations in areas where members live and seek care or find most easily accessible.
• Obtains consent and authorization for program participation.
• Fosters connections with families and energetically promotes engagement into identified programs by putting people first and effectively building trusting relationships.
• Assists with coordinating care by scheduling medical appointments assisting with transportation and connecting members with medical and non-medical community supports and resources.
• Maintains accurate and detailed records of all outreach efforts contacts meetings and program delivery.
• Works with marketing teams by offering feedback that helps enhance/improve outreach strategies and messaging materials to help promote identified programs and ensure materials are culturally and linguistically appropriate.
• Distributes health promotion education materials.
• Provides recommendations and guidance and requests information from healthcare and community service providers as appropriate to help increase participation into identified programs.
• Receives reviews and completes triage of referrals to appropriate staff within a specified timeframe and provides follow-up as needed.
• Conducts initial phone screenings and assessments in order to confirm contact information establish rapport and collect additional data.
• Participates in initial and ongoing staff training regarding common issues in neurodegenerative diseases aging caregiving trauma-informed practices person-centered care motivational interviewing and other topics as assigned.
• Participates in evaluation and improvement initiatives by contributing feedback during team meetings surveys and one-on-one meetings with supervisor.

Qualifications Skills and Experience Required

• 2-3 years experience in outreach and community field work
• Bilingual in English and Spanish required
• Strong interpersonal and engagement skills with the ability to build rapport over the phone and in person
• Demonstrated success in conducting outreach and working within diverse communities
• Excellent written and verbal communications skills
• Ability to market programs and services and successfully engage members/clients
• Ability to work with any member or family regardless of race gender sexual orientation religious affiliation cultural beliefs lifestyle disability and disease process or treatment plan
• Friendly enthusiastic and positive communicator committed to member engagement and retention
• Computer literacy with PowerPoint Microsoft Word and Excel
• Flexible work schedule with occasional weekend and evening work

Preferred Qualifications

• Community Health Worker experience
• Knowledge of Los Angeles County aging community resources networks and programs
• Understanding and knowledge of community resources community values and organizational values
• Experience navigating access to healthcare services
• Understand importance of trauma-informed care and harm-reduction approaches
• Trained in motivational interviewing
• Working knowledge of Alzheimers disease and related dementias

Benefits:

• Medical insurance - 100% employer paid for employee
• Dental insurance
• Vision insurance
• Paid vacation sick and personal time
• Paid holidays including week between Christmas and New Years
• 403(b) with employer matching
• Employee assistance program
• Flexible spending account
• Employer paid Life/AD&D benefit ($50000)
• Professional development assistance

Alzheimers LA is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race color religion sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression national origin age disability genetic information veteran status or any other legally protected characteristics as outlined by federal state or local laws.