Medical Receptionist

Your role at St John of God Bendigo Hospital

We are seeking a friendly and professional Medical Receptionist to join our team within the Allied Health department. As the first point of contact for patients you will play a vital role in creating a welcoming environment for all visitors to the department maintaining exceptional service to patients visitors and therapists performing reception tasks and providing administrative support to our therapists patients in an efficient and timely manner.

This casual position offers weekday shifts generally rostered between 8:00am and 4:30pm.

You will be responsible for the primary representation of the Allied Health Department maintaining exceptional reception performing clerical duties and providing an efficient and timely administration service to our consultants patients and all stakeholders both internally and externally.

Key functions of the position are to ensure that all computer data entries invoicing reporting and other administrative functions are carried out in a professional and timely manner.

The Position

• Maintain confidentiality in line with Code of Conduct & comply with all St John of God Health Care Policies and Procedures. Protects patients rights by maintaining privacy of medical personal and financial information at all times.

• Responsible for medical receptionist tasks in a professional and timely manner duties include customer service answering telephones cash handling including the use of HICAPS EFTPOS facilities and Medicare Rebates.

• Greeting patients politely and ensuring that the appointment system is run efficiently managing queues through telephone email and face to face interaction.

• Advise patients of billing processes issue invoices and receipts process payments prepare banking and reconcile accounts.

• Information collection and management - able to collect organize and monitor data efficiently.

• Booking cancelling and rescheduling of appointments.

• Follow-up of accounts DVA TAC Medicare Workcover.

• Schedule hospital theatre lists tests and obtain external medical reports as required by medical professionals as necessary.

You will have experience working in an Allied Health Department setting with varying degrees of established processes and systems.

To succeed you will have computer and word-processing skills that demonstrate your experience in using MS Office package (Word Excel) email and the internet and use of patient information/recall database systems

Above all patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $39.76 to $40.85 (includes Casual loading) plus 12% superannuation

• Casual positions available

• As a casual employee you can salary package a percentage of your earnings each pay period A healthy work-life balance through flexible work options additional purchased leave & well-being programs

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Employee support through our dedicated free Employee Assistance Program (EAP)

• Innovative Professional Development opportunities

For enquiries about this position applicants should contact Christie Fischer Admin Team leader on

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure welcoming and accessible and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.