Senior Customer Service Representative
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Job Location:
Yearly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
What we do every day to be our very best
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. Were agile and innovative and we arent afraid to challenge and create or bring diverse perspectives to our work.
Who we need
In this role you will provide accurate and timely responses to written and telephone billing inquiries review customer and member files and clarify account balances. You will also process service requests received via email fax and online channels maintain certificates and ensure service turnaround timelines are consistently met. As a Senior Customer Service Representative within a longtenured and knowledgeable team you will support other CSRs in handling complex situations share your expertise and assist with training activities. You bring an indepth understanding of departmental systems and processes and play a key role in upholding service quality and best practices.
Who we need
In this role you will provide accurate and timely responses to written and telephone billing inquiries review customer and member files and clarify account balances. You will also process service requests received via email fax and online channels maintain certificates and ensure service turnaround timelines are consistently met. As a Senior Customer Service Representative within a longtenured and knowledgeable team you will support other CSRs in handling complex situations share your expertise and assist with training activities. You bring an indepth understanding of departmental systems and processes and play a key role in upholding service quality and best practices.
What you will do
- Build and maintain business relationship with business partners
- Receive and respond to customer service inquiries via phone email or fax
- Communicate with insured members team members within other departments and internal/external partners to resolve billing inquiries regarding customer/member policies
- Provide feedback and assist with difficult and complex requests from business partners or clients
- Assist in cross-training of departmental processes and tasks
- Complete weekly/monthly Processes such as renewals certificate status changes (e.g. certificate cancellations coverage changes account changes member information beneficiary changes) statistical reporting refund approvals and conservation of business
- Assist in projects such as new account onboarding and system/product updates
- Uphold Securian Canada values: Trust Respect Accountability Curiosity and Collaboration
What you will bring
- Post-secondary education in a related field or equivalent work experience in the insurance or financial services industry
- Excellent computer skills with a strong knowledge of Microsoft Office products and other computer applications such as Zoom DocuSign
- Familiarity using office equipment (fax machines printers mailing equipment)
- Ability to work within a team environment and independently
- Provides accurate prompt and friendly service
- Excellent problem solving and analytical skills
- Strong organizational skills; detail and results oriented ability to multi-task meet deadlines and display a high degree of flexibility
- Excellent interpersonal and communication skills both verbal and written
- Exhibits enthusiasm and promotes a team environment
- A self-starter; takes initiative
- Strong learner; supports continuous learning
- Demonstrates punctuality and reliability in work attendance
- Understands and demonstrates positive outlook towards change
- French is an asset
Why join
When youre a part of Securian Canada youre a member of an agile and innovative high-performing bright-thinking make-things-happen culture so that together we can discover the art of possible.
At our company we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity collaboration and purpose.
Youll also be part of a team thats committed to diversity equity and inclusion and who values diverse perspectives so that you can be the person you want to be both in and outside work.
Securian Canada offers a competitive total rewards program with a variety of perks and benefits including:
- Flexible work arrangements with monthly financial allocations to support your work-life balance;
- Generous starting paid vacation time plus additional vacation days for every year of service;
- Paid volunteer day so you can dedicate time to a cause you are passionate about;
- Paid personal and wellness days to support your total wellbeing;
- Educational assistance of up to $3500 a year (with approval from your manager);
- Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
- Up to 14% of combined contributions to the RRSP matching program;
- Family-friendly maternity/parental leave and
- Many more benefits perks and programs.
If you have at least 70% of the qualifications were looking for want to work in a fast-growing leading and progressive company and feel driven to help Canadians and their families build secure futures we want to hear from you!
Take the first step in building your future with Securian Canada. Apply now.
Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such upon request Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.
Required Experience:
Senior IC
About Company
Securian Canada is a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. Learn more.
