Customer Service Representative
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Job Summary
Role: Customer Service Representative
Team: Customer Service Team
Location: In-Office in Ottawa location (377 Dalhousie Street)
Reports to: Customer Support Manager
About Rebel
OUR CUSTOMERS BRING A VISION - WE BRING THE PLATFORM TO SHARE IT ONLINE.
We believe that those who contribute make us better. Its why we create simple useful tools to empower participation in the worlds bravest communication space: the Internet.
We are experts in domain names and the products that make the most of them. This helps our customers showcase their ideas stories services and contributions to the world.
Our manifesto: Be Thoughtful Be Simple Be Brave.
Role Overview:
Love tech Love helping people even more Perfect. Our Customer Support team is the front line for small businesses and creators building their digital presenceand were looking for someone who thrives on solving problems with a mix of patience empathy and tech know-how.
This isnt just another call centre gig. Its a chance to make the web feel a little less cold and a lot more human.
What Youll Do
Youll have a direct impact on the success of small businesses entrepreneurs and individuals online helping them stay up secure and confident.
What We Offer
People who care. About customers. About teammates. About doing the right thing even when its the harder thing. You dont need to know every acronym (yet) but you should love learning solving problems and keeping cool when tech gets tricky. If youre kind curious reliable and maybe a little cheekyyoull fit right in.
About This Role
This role represents an anticipatory vacancy.
Compensation
$20-$22/hr plus benefits and vacation.
How We Hire
As part of this recruitment process we use automated or artificial intelligenceenabled tools to support the screening and assessment of candidates applications. All hiring decisions are made by our team.
NON-SMOKERS ONLY PLEASE
Team: Customer Service Team
Location: In-Office in Ottawa location (377 Dalhousie Street)
Reports to: Customer Support Manager
About Rebel
OUR CUSTOMERS BRING A VISION - WE BRING THE PLATFORM TO SHARE IT ONLINE.
We believe that those who contribute make us better. Its why we create simple useful tools to empower participation in the worlds bravest communication space: the Internet.
We are experts in domain names and the products that make the most of them. This helps our customers showcase their ideas stories services and contributions to the world.
Our manifesto: Be Thoughtful Be Simple Be Brave.
Role Overview:
Love tech Love helping people even more Perfect. Our Customer Support team is the front line for small businesses and creators building their digital presenceand were looking for someone who thrives on solving problems with a mix of patience empathy and tech know-how.
This isnt just another call centre gig. Its a chance to make the web feel a little less cold and a lot more human.
What Youll Do
- Support customers in an inbound call centre across a wide range of technical and service questions.
- Be the first point of contact for people managing their web presence and online tools.
- Troubleshoot common issues related to domains DNS web hosting (e.g. cPanel Plesk FTP SSL) websites (e.g. browser issues WordPress) and email configuration.
- Solve problems with a calm clear approach and keep customers informed across all communication platforms: Voice Chats and email.
- Call Centre or Customer Service Experience: At least 1 year in a highvolume support setting.
- Technical Aptitude: Eager to learn new systems and help customers with technical challenges.
- Strong Communication: Able to explain complex ideas clearly to nontechnical users.
- Experience or Familiarity With:
- Domain names and DNS settings
- Web hosting environments (cPanel Plesk FTP SSL etc.)
- Website troubleshooting (e.g. browser issues CMS platforms like WordPress)
- Email configuration and support.
- ProblemSolving Mindset: Confident diagnosing and resolving a variety of issues.
- PerformanceDriven Approach: Motivated to meet call quality speed and customer satisfaction benchmarks.
- TeamOriented Personality: Punctual reliable and collaborative.
- Flexible Schedule: Available for evenings weekends and holidays.
Youll have a direct impact on the success of small businesses entrepreneurs and individuals online helping them stay up secure and confident.
What We Offer
- A collaborative high-performance workplace that recognizes hard work and creative thinking with competitive compensation benefits and opportunities for growth.
- A smoke-free downtown office with thoughtful perks including a fully stocked staff fridge.
- Comprehensive training in domain registration web hosting platforms and troubleshooting tools.
- A dedicated workspace a supportive team environment and ongoing professional development.
- A people-centered culture that values your expertise ideas and long-term career growth.
People who care. About customers. About teammates. About doing the right thing even when its the harder thing. You dont need to know every acronym (yet) but you should love learning solving problems and keeping cool when tech gets tricky. If youre kind curious reliable and maybe a little cheekyyoull fit right in.
About This Role
This role represents an anticipatory vacancy.
Compensation
$20-$22/hr plus benefits and vacation.
How We Hire
As part of this recruitment process we use automated or artificial intelligenceenabled tools to support the screening and assessment of candidates applications. All hiring decisions are made by our team.
NON-SMOKERS ONLY PLEASE
Required Experience:
Junior IC
About Company
Born and built in Canada, we power bold ideas with domain names, rock-solid hosting, and the resources you need to build and grow your ideas online.
