Customer Service Associate On Site Richardson, TX

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Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees are also eligible for performance-based cash incentive awards.

Salary Range
$37400.00 - $61600.00

Target Openings
10

What Is the Opportunity
Do you have a strong desire to help others Can you provide a superior customer experience while maintaining a high level of professionalism and productivity As the first contact for customers agents brokers and/or internal business partners the Operations Customer Service team at Travelers play a key role in providing a positive the role of Customer Service Associate you will handle a high volume of customer inquiries primarily via inbound calls in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication technical and business knowledge you will have the opportunity to grow your career at Travelers. As part of the hiring process this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process if needed will be provided at such time as your candidacy is deemed appropriate for further consideration.
What Will You Do

Successfully complete applicable new hire training.
Handle inbound inquiries from external customers and/or internal business partners via calls emails chats and/or other methods taking the appropriate action as needed. As you grow your knowledge and skills you will increase the variety of interactions you are able to assist which may include questions regarding quotes policies coverages billing audits or application access/support.
Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product systems and business area knowledge to educate and respond to the customer accurately and efficiently.
Navigate multiple systems and platforms simultaneously while interacting with the customer.
Adapt and modify communication style to provide a positive consistent empathetic and thorough customer experience.
Ensure accurate and comprehensive documentation of information following the defined guidelines and procedures of the corresponding business area.
May support departmental projects and initiatives and take on other developmental opportunities.
Perform other duties as assigned.