Director of ITS Business Operations (Administrator II) San Francisco Bay Region Network, Information Technology Services

CSU Careers

Job Location:

San Francisco, CA - USA

Monthly Salary: $ 11713 - 12946

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

** This position is open to applicants from San Francisco State CSU East Bay and Sonoma State Universities **

Working Title

Director of ITS Business Operations

Administrator Level

This position is an Administrator IIin the California State University Management Personnel Plan (MPP) reporting to the Deputy CIO and Senior Director of IT Business Operations Project Management and Academic Technology Initiative and the Network Chief Information Officer.

SF StateUniversity

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race religion color ancestry age disability genetic information gender gender identity gender expression marital status medical condition National origin sex sexual orientation covered veteran status or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF States policy prohibiting discrimination and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination Harassment and Retaliation Administrator by calling or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a designated position in the California State Universitys Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Information Technology Services

Appointment Type

At-Will

Time Base

Full Time (1.0)

Work Schedule

Monday - Friday 8:00 am - 5:00 pm

Anticipated Hiring Range

$11713.00 - $12946.00 Per Month ($140565.00 - $155352.00 Annually)

Salary is commensurate with experience.

Position Summary

Reporting to the Deputy CIO and Senior Director of IT Business Operations Project Management and Academic Technology Initiative and the Network Chief Information Officer the Director of IT Business Operations provides strategic and operational leadership for the financial administrative and organizational functions of SFBRN IT. This role oversees key operational processes including budgeting contracts procurement resource allocation human resources coordination labor cost management absence/leave management event management and capital project oversight ensuring the Network IT unit effectively serves California State University East Bay (CSUEB) San Francisco State University (SFSU) and Sonoma State University (SSU).

The Director ensures fiscal accountability operational efficiency and organizational alignment within the Network IT unit. This role leads the IT Business Operations team to maintain compliance optimize resources and strengthen internal processes that support the Networks academic and administrative missions.

As a collaborative leader the Director partners with campus and Network leadership as well as finance HR and procurement teams to deliver operational excellence and cost-effective outcomes. This position plays a critical role in aligning operational planning with strategic priorities supporting sustainable growth and enabling SFBRN IT teams to deliver reliable responsive and innovative services across all three campuses.

Unit Overview

The San Francisco Bay Region Network (SFBRN) provides centralized administrative and transactional functions for CSUEB SFSU and SSU creating a unified cost-effective operational structure.

The Information Technology unit within the Network delivers secure reliable and innovative technology solutions that support all three universities. The unit manages infrastructure application services user support information security data management and strategic IT operations. Partnering closely with each universitys leadership including Presidents and Provosts Information Technology drives digital transformation promotes operational excellence and supports institutional goals.

Within IT the Business Operations team ensures the effective management of financial administrative and operational processes. The team collaborates closely with campus leadership human resources procurement and finance to ensure compliance transparency and fiscal responsibility. By enabling efficient processes resource optimization and organizational agility the IT Business Operations team empowers technology units to remain strategic responsive and focused on delivering high-value services to faculty staff students and researchers across the Network.

Position Summary

Operational Management and Guidance

1. Oversee and administer the daily operations of IT business functions including budgeting procurement contract renewals labor cost allocation and capital/operational expense management.

2. Partners with Procurement teams to support end-to-end lifecycle of IT-related vendor contracting from needs assessment through competitive sourcing negotiation execution renewal and performance tracking.

3. Manage resource planning position control and hiring processes across SFBRN IT ensuring strategic deployment and optimal support of campus and Network initiatives.

4. Continuously improve and document business processes driving process automation compliance and efficiency.

5. Serve as the primary operational contact for administrative units (Finance HR Procurement Legal) and act as liaison for business planning with IT leadership and university counterparts.

6. Ensure compliance with CSU Administrative Manual (ICSUAM) state and federal laws governing business administration public sector procurement and labor practices.

7. Track and optimize expenditures provide forecasting and prepare business cases and reports for IT leadership and university stakeholders.

8. Support and monitor capital project funding and expenses in coordination with project managers and financial analysts.

Leadership Management and Supervision

1. Lead supervise and mentor the IT Operations team cultivating a high-performing and customer-oriented culture.

2. Guide professional development establish clear performance measures and ensure staff effectively and equitably support the needs of all Network universities.

3. Drive staff recruitment onboarding training and retention in cooperation with HR partners.

4. Promote an environment that values diversity equity and inclusion and fosters a sense of belonging for all employees.

5. Maintain high ethical standards transparency and accountability in all business practices.

Service Delivery and Continuous Improvement

1. Builds and maintains strong relationships with customers partners and stakeholders to ensure that consistent reliable IT operations services are delivered to all stakeholders.

2. Monitors and enforces service level agreements (SLAs) for the IT operations unit.

3. Identifies opportunities to streamline workflows eliminate redundancies leverage automation and improve user experience within IT operations management.

4. Works collaboratively with the IT leadership team to implement new technologies or process enhancements.

5. Tracks and reports on key performance indicators (KPIs) metrics and dashboards for IT operations.

6. Keeps up to date with changes in laws regulations and technologies that may affect IT services and informs senior management and staff.

Communications and Training

1. Leads the development and maintenance of comprehensive documentation of university and Network IT operations policies processes and systems promoting consistency across the Network universities.

2. Ensures crucial technical knowledge is accessible and understood by relevant stakeholders.

3. Cultivates a culture of mentorship and continuous skill development within the organization.

4. Champions initiatives that encourage knowledge sharing coaching and on-the-job learning.

5. Ensures end-user communications are timely transparent and helpful.

6. Maintains consistent communication with direct reports and senior leaders to resolve escalations and provide updates.

7. Communicates with Network universities and other Network leadership to safely support the Networks IT operational needs.

Other

1. Contributes to promoting equity diversity and inclusion across the organization.

2. Promotes the organizations core values and consistently integrates innovation employee fulfillment teamwork respect excellence integrity service and accountability into all aspects of work.

3. Complies with Network university and unit policies and procedures regarding privacy of information authorized use of Network resources and the security of Network systems and data.

4. Demonstrates safe work practices for oneself others and the office environment.

5. Performs other related responsibilities as requested and when necessary. The Network reserves the right to add or change duties at any time.

Minimum Qualifications

Experience

5 years - Progressively responsible experience managing IT business or administrative operations (budgeting procurement contract management resource planning or similar functions)
3 years - Experience supervising or mentoring technical or operational staff preferably in a service-oriented environment.

Knowledge Skills and Abilities (KSAs)

Demonstrated success supervising or mentoring technical or operational staff.
Strong ability to apply practical problem-solving to operational and compliance issues.
Demonstrated knowledge of IT operations asset management and service delivery best practices.
Working understanding of relevant administrative policies regulations and compliance requirements.
Effective oral and written communication skills for technical and non-technical audiences.
Demonstrated ability to manage multiple tasks service requests and priorities in a fast-paced environment.
Experience with documentation process improvement and knowledge sharing.

Education Licenses and Certifications

Bachelors degree in information systems computer science business administration or a related lieu of a degree a minimum of five (5) years of progressively responsible experience in IT operations or asset management roles including staff supervision.

Preferred Qualifications

1 year - Experience working in higher education multi-campus systems or similarly complex public sector organizations.
Masters degree in information systems computer science or a related field.
Relevant professional certifications (e.g. ITIL CompTIA Project or similar)

Environmental/Physical/Special

Position may be required to travel among Network universities as needed to support operational and collaborative needs.

Position is a 24-hour on-call position in case of emergencies and critical Network needs.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Lifes Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues students and the customers we serve.

We offer a competitive compensation package that includes Medical Dental Vision Pension 401k Healthcare Savings Account Life Insurance Disability Insurance Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program all geared towards the Universitys commitment to attract motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants currently in bargaining units 2 5 7 and 9 are given hiring preference.

Additional Information

** This position is open to applicants from San Francisco State CSU East Bay and Sonoma State Universities **

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework all work is expected to be performed in the state of California and this position is assigned to on-campus operations.

CSU strongly encourages faculty staff and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m. and can be reached at .

Please note that this position position requirements application deadline and/or any other component of this position is subject to change or cancellation at any time.

Required Experience:

Director

** This position is open to applicants from San Francisco State CSU East Bay and Sonoma State Universities **Working TitleDirector of ITS Business OperationsAdministrator LevelThis position is an Administrator IIin the California State University Management Personnel Plan (MPP) reporting to the Depu...

** This position is open to applicants from San Francisco State CSU East Bay and Sonoma State Universities **

Working Title

Director of ITS Business Operations

Administrator Level

SF StateUniversity

Department

Information Technology Services

Appointment Type

At-Will

Time Base

Full Time (1.0)

Work Schedule

Monday - Friday 8:00 am - 5:00 pm

Anticipated Hiring Range

$11713.00 - $12946.00 Per Month ($140565.00 - $155352.00 Annually)

Salary is commensurate with experience.

Position Summary

Unit Overview

The San Francisco Bay Region Network (SFBRN) provides centralized administrative and transactional functions for CSUEB SFSU and SSU creating a unified cost-effective operational structure.

Position Summary

Operational Management and Guidance

1. Oversee and administer the daily operations of IT business functions including budgeting procurement contract renewals labor cost allocation and capital/operational expense management.

3. Manage resource planning position control and hiring processes across SFBRN IT ensuring strategic deployment and optimal support of campus and Network initiatives.

4. Continuously improve and document business processes driving process automation compliance and efficiency.

5. Serve as the primary operational contact for administrative units (Finance HR Procurement Legal) and act as liaison for business planning with IT leadership and university counterparts.

6. Ensure compliance with CSU Administrative Manual (ICSUAM) state and federal laws governing business administration public sector procurement and labor practices.

7. Track and optimize expenditures provide forecasting and prepare business cases and reports for IT leadership and university stakeholders.

8. Support and monitor capital project funding and expenses in coordination with project managers and financial analysts.

Leadership Management and Supervision

1. Lead supervise and mentor the IT Operations team cultivating a high-performing and customer-oriented culture.

2. Guide professional development establish clear performance measures and ensure staff effectively and equitably support the needs of all Network universities.

3. Drive staff recruitment onboarding training and retention in cooperation with HR partners.

4. Promote an environment that values diversity equity and inclusion and fosters a sense of belonging for all employees.

5. Maintain high ethical standards transparency and accountability in all business practices.

Service Delivery and Continuous Improvement

1. Builds and maintains strong relationships with customers partners and stakeholders to ensure that consistent reliable IT operations services are delivered to all stakeholders.

2. Monitors and enforces service level agreements (SLAs) for the IT operations unit.

3. Identifies opportunities to streamline workflows eliminate redundancies leverage automation and improve user experience within IT operations management.

4. Works collaboratively with the IT leadership team to implement new technologies or process enhancements.

5. Tracks and reports on key performance indicators (KPIs) metrics and dashboards for IT operations.

6. Keeps up to date with changes in laws regulations and technologies that may affect IT services and informs senior management and staff.

Communications and Training

1. Leads the development and maintenance of comprehensive documentation of university and Network IT operations policies processes and systems promoting consistency across the Network universities.

2. Ensures crucial technical knowledge is accessible and understood by relevant stakeholders.

3. Cultivates a culture of mentorship and continuous skill development within the organization.

4. Champions initiatives that encourage knowledge sharing coaching and on-the-job learning.

5. Ensures end-user communications are timely transparent and helpful.

6. Maintains consistent communication with direct reports and senior leaders to resolve escalations and provide updates.

7. Communicates with Network universities and other Network leadership to safely support the Networks IT operational needs.

Other

1. Contributes to promoting equity diversity and inclusion across the organization.

2. Promotes the organizations core values and consistently integrates innovation employee fulfillment teamwork respect excellence integrity service and accountability into all aspects of work.

3. Complies with Network university and unit policies and procedures regarding privacy of information authorized use of Network resources and the security of Network systems and data.

4. Demonstrates safe work practices for oneself others and the office environment.

5. Performs other related responsibilities as requested and when necessary. The Network reserves the right to add or change duties at any time.

Minimum Qualifications

Experience

5 years - Progressively responsible experience managing IT business or administrative operations (budgeting procurement contract management resource planning or similar functions)
3 years - Experience supervising or mentoring technical or operational staff preferably in a service-oriented environment.

Knowledge Skills and Abilities (KSAs)

Demonstrated success supervising or mentoring technical or operational staff.
Strong ability to apply practical problem-solving to operational and compliance issues.
Demonstrated knowledge of IT operations asset management and service delivery best practices.
Working understanding of relevant administrative policies regulations and compliance requirements.
Effective oral and written communication skills for technical and non-technical audiences.
Demonstrated ability to manage multiple tasks service requests and priorities in a fast-paced environment.
Experience with documentation process improvement and knowledge sharing.

Education Licenses and Certifications

Bachelors degree in information systems computer science business administration or a related lieu of a degree a minimum of five (5) years of progressively responsible experience in IT operations or asset management roles including staff supervision.

Preferred Qualifications

1 year - Experience working in higher education multi-campus systems or similarly complex public sector organizations.
Masters degree in information systems computer science or a related field.
Relevant professional certifications (e.g. ITIL CompTIA Project or similar)

Environmental/Physical/Special

Position may be required to travel among Network universities as needed to support operational and collaborative needs.

Position is a 24-hour on-call position in case of emergencies and critical Network needs.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States within three business days from their date of hire.

Benefits

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants currently in bargaining units 2 5 7 and 9 are given hiring preference.

Additional Information

** This position is open to applicants from San Francisco State CSU East Bay and Sonoma State Universities **

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Please note that this position position requirements application deadline and/or any other component of this position is subject to change or cancellation at any time.

Required Experience:

Director

Apply Now

About Company

CSU Careers

California State University System turns students into teachers. The university, known simply as CSU, traces its roots to the state's teaching colleges and trains the majority of California's teachers and staff. CSU is neck-and-neck with the State University of New York (SUNY) as the ... View more

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