Retail Bank Branch Manager

We are seeking a hands-on customer-focused Branch Manager to lead the daily operations of our retail Bedford branch while driving new business and building strong client relationships.

This role is responsible for managing branch performance developing new business opportunities and ensuring a high level of service and professionalism for every customer interaction. The ideal candidate brings a balance of leadership operational knowledge and a strong commitment to customer experience.

What Youll Do

Lead Branch Operations

Oversee daily branch operations including end-of-day processes balancing and audits of teller drawers and vaults
Order and manage branch cash levels
Open and maintain deposit accounts and assist with loan processing
Ensure operational accuracy efficiency and compliance

Support & Lead the Team

Serve as Teller Supervisor providing approvals and guidance
Assist with employee training and development
Conduct performance reviews and address employee concerns as needed
Foster a professional team-oriented environment

Drive Business Development

Identify recruit and retain profitable customers
Promote and cross-sell deposit products including CDs IRAs and consumer loans
Build relationships with both new and existing customers to grow the branch

Deliver Exceptional Customer Service

Respond to customer inquiries in person and by phone
Assist with account questions transactions and service requests
Address customer concerns and ensure timely resolution
Refer customers to appropriate specialists when needed

Handle Transactions & Account Support

Process deposits withdrawals wires and other transactions accurately
Verify documentation and ensure proper endorsements
Assist with account maintenance and updates

Support Lending Activities

Interview consumer loan applicants
Collect and organize documentation for loan files

Resolve Electronic Banking Issues

Assist customers with debit card inquiries reissues and PIN resets
Handle ATM and debit card disputes

Ensure Compliance & Risk Management

Approve daily NSF items in accordance with bank policy
Maintain compliance with all internal policies and regulatory requirements
Properly document any exceptions

Qualifications :

What Were Looking For

Required:

• High School Diploma or equivalent
• Strong communication skills both written and verbal
• Good personal credit history
• 5 years of experience in a financial institution
• Experience with lending and new accounts

Skills & Strengths

Strong interpersonal and customer service skills
Solid math and clerical abilities
Ability to multi-task and stay organized in a fast-paced environment
Working knowledge of Microsoft Word and Excel

What Success Looks Like

Accurate organized and efficient work
Strong customer relationships and service delivery
Ability to lead support and develop team members
Consistent adherence to policies and compliance standards

Additional Information :

Why This Opportunity

This is a great opportunity for a motivated professional who enjoys leading a team building relationships and making a direct impact on branch performance. Youll play a key role in both the customer experience and the continued growth of the branch.

What We Offer:  $65-75K annually

BENEFITS:

• Medical Coverage
• Dental Coverage
• Prescription Drug Co-Pay
• Health Care Reimbursement
• Dependent Care Reimbursement
• Basic Life Insurance
• AD&D
• Long-term Disability
• Short-term Disability
• Paid Sick Leave
• ESOP with 401k Provisions
• Vacation and personal days
• National Holidays
• Tuition Reimbursement
• Professional Development (Banking Schools Marketing Schools Seminars Etc.)

Remote Work :

No

Employment Type :

Full-time