About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

About the team

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows improving operational efficiency and delivering exceptional customer support. By streamlining operations and implementing best practices we help drive the companys growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallexs mission to empower businesses globally.

What youll do

As the Senior Manager Issuing Risk Operations you will lead the team responsible for safeguarding Airwallexs global card issuing ecosystem. You are not just a supervisor; you are a strategic leader who translates high-level company goals into operational excellence.

You are a master of stakeholder management capable of balancing risk mitigation with commercial growth. Reporting to the Director of Global Issuing Risk Operations you will own the OKRs for the US Issuing Risk team ensuring that regional fraud rates operational efficiency and AI-integration targets are met. While your primary accountability is regional you will play a pivotal role in influencing the global product roadmap and driving structural changes that benefit Airwallexs worldwide operations.

This hybrid role is based in San Francisco CA.

Responsibilities

• Lead mentor and scale a team of Risk Operations professionals. You will be responsible for their career development performance management and alignment with Airwallexs global mission.

• While leading the team you remain deeply technical and in the weeds. You will personally dive into complex case investigations and perform deep-dive data analysis to identify root causes ensuring your strategic decisions are grounded in the day-to-day reality of our risk environment.

• Act as the ultimate decision-maker for high-stakes risk escalations providing clarity and direction when faced with ambiguity or conflicting priorities.

• Serve as the primary liaison between regional Risk Ops and Product Engineering Legal and Regional General Managers. You will influence the product roadmap to ensure risk infrastructure keeps pace with business expansion.

• Architect the strategy for integrating AI/LLMs into the risk workflow. You will move the team from manual oversight to an automated-first mentality leveraging technology to handle scale.

• Ensure that rule deployments are backed by rigorous data analysis and that the strategy evolves to counter sophisticated card fraud.

• Define track and deliver on key performance metrics and OKRs. You will take full accountability for fraud loss ratios false positive rates and operational throughput.

Who you are

Were looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but are not mandatory.

Minimum qualifications:

• Proven track record of managing and developing high-performing teams within Card Payment Risk Fraud Operations or Issuing Dispute management.

• Advanced-level proficiency in SQL/Databricks and BI tools. You dont just look at dashboards; you use data to build the narrative for strategic changes.

• Exceptional ability to navigate a matrixed global organization building consensus across diverse teams and time zones.

• Experience owning KPIs and delivering results in a high-pressure environment.

• A strong advocate for the use of AI/LLMs and automation to solve operational bottlenecks at scale.

• Comprehensive knowledge of the global card payments risk landscape including scheme rules regional regulatory requirements and emerging fraud trends.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Senior Manager