Senior Manager, Site Merchandising

Position Summary...

What youll do...

• You understand howcustomersshop onlineand use strategic thinking and innovation to create a seamlessand freshsite experience for our customers.
• Youre a visionaryconstantly looking for ways to set us apart from the competition driving newand enhancedfunctionality to make the shopping experience easy and convenient.
• Youusedata and insightstomakeinformed and impactful decisions and you have the acumen to translate complex data into actionsand improvements.
• Youhave an incredible focus on operational excellenceand getting the fundamentals rightand can identifyopportunitiesforefficiencyand improvement.
• You build trust quickly and canlead by influence creating impact through partnership as well as ownership.
• Youbelieve in and prioritize the collective successof the team and are quick to jump in help mentor and coachyour fellow team members.

• Creating an exemplarysite experiencefor your departmentYoull drivethe holisticsitestrategyfor aspecificdepartment withinStrategic Business Unit (SBU) using customer insights totell a cohesive story and create a seamless customer experience overseeingvisual site merchandising andcontent strategysitefunctionalityincluding navigation hierarchy search and browseetc. new product on-boarding and more.
• Telling a story through our site Youll identify key trend forecastsdefine the departments story-telling roadmapanduse key functionalities like taxonomy and search to enhance the customer journey on our site telling a cohesive story to win customers hearts and minds.
• Monitoringsitehealth and performancethrough analytics and key metricsYoull overseethe development of site metricsand dashboardsto monitor site health providing strategic insights to internal stakeholders to influence the overall direction for the site.
• Becoming an invaluablestrategic partnerto internal stakeholdersYoull advise onand partner with various internal teams to improve processes identify opportunities and scale best practice and governance driving continual assessment and improvement of the sites strategic direction and execution.
• Operating with excellenceYoull land the fundamentals and createand help scale best-in-class efficient workflows processes and timelines embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills knowledge and performance.

• Bachelor degree in businessor related field or equivalent experience in Business or related field
• 4years of experience in consumer-focused e-commerce environment

• 8years related experience in Merchandising Site Merchandising or related field
• MastersDegree in Business or related field
• 4 years demonstrated experience managing a team
• Strong customer obsession focused on building the right site experience for our customer
• Analytical and process-oriented comfortable making data-driven decisions
• Ability to set clear team objectives and performance measures
• Abilityto select and develop a team of future leaders
• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
• Assertive adaptable and demonstrates initiative in a fast-paced environment with competing priorities