Director, People Technology Services

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

Role Overview

The Director People Technology Services (PTS) is responsible for leading the delivery operations and continuous evolution of SIEs core People systems landscape including Workday Greenhouse Beeline Absorb and associated platforms.

Reporting to the Senior Director People Technology Services this role directs a broad functional area through multiple managers and is accountable for the performance quality and outcomes of People Technology services globally. The Director ensures reliable secure and high-quality delivery to People Operations Talent Enablement and business stakeholders while translating enterprise and functional strategy into an executable and sustainable technology roadmap.

This leader will bring clarity structure and disciplined execution to an evolving organization strengthening service delivery while advancing a more intentional product-oriented operating model.

Key Responsibilities

Functional Leadership & Accountability

• Direct and develop multiple functional areas within PTS through subordinate managers including Workday platform delivery recruiting systems (Greenhouse) contingent workforce systems (Beeline) learning platforms (Absorb) and service delivery operations.

• Hold end-to-end accountability for service performance including delivery quality platform stability SLA adherence and stakeholder satisfaction.

• Make final decisions on operational priorities tradeoffs and execution within the People Technology portfolio.

Service Delivery & Operational Excellence

• Establish and enforce operating mechanisms for intake prioritization Agile delivery release management and incident response.

• Drive measurable improvements in service quality case management efficiency and overall employee experience.

• Ensure systems and processes meet global regulatory data privacy and security requirements.

Platform Roadmap & Solution Leadership

• Translate People & Places strategy into a clear sequenced People Technology roadmap aligned with enterprise architecture and business priorities.

• Partner with stakeholders to define solutions that balance business value technical feasibility and long-term sustainability.

• Leverage deep understanding of HR processes and platform capabilities to guide solution design adoption and evolution.

• Promote simplification standardization and automation including the responsible use of AI and advanced analytics.

Stakeholder Engagement & Consulting Leadership

• Serve as a trusted advisor to People Operations Talent and cross-functional leaders providing both strategic perspective and practical solution guidance.

• Lead structured engagement with stakeholders to understand business needs shape demand and align on priorities and outcomes.

• Communicate clearly across all levels translating complex technical concepts into actionable business insights.

• Build credibility through consistent delivery informed recommendations and transparent decision-making.

People Leadership & Organizational Development

• Lead coach and develop a global team of managers and senior specialists establishing clear accountability and performance expectations.

• Build a culture of ownership curiosity continuous learning and disciplined execution.

• Ensure appropriate capability coverage across functional and technical domains addressing gaps through hiring development and role clarity.

Financial & Resource Management

• Own planning staffing and resource allocation across the PTS function ensuring alignment to business priorities and demand.

• Manage budget and vendor spend within the People Technology portfolio driving cost discipline and value realization.

• Oversee third-party vendors and AMS relationships ensuring performance quality and contractual outcomes are met.

Governance & Continuous Improvement

• Ensure adherence to established governance architectural standards and delivery practices.

• Contribute to the evolution of operating models processes and service frameworks in partnership with senior leadership.

• Identify and address systemic issues driving continuous improvement across platforms and services.

Qualifications

• 12 years of experience in HR Technology HRIS or enterprise platform delivery.

• 5 years of experience managing managers and leading distributed global teams.

• Deep expertise in Workday across multiple domains with strong understanding of HR processes and system architecture.

• Demonstrated experience leading enterprise-scale HR system delivery transformation or platform evolution.

• Proven ability to influence stakeholders across functions and levels in a complex matrixed organization.

• Experience establishing delivery frameworks service models or product-oriented operating approaches.

• Strong understanding of data privacy security and compliance considerations in global HR systems.

Preferred Qualifications

• Experience leading a consulting solution architecture or product management function within HR technology.

• Broad exposure across HR domains including recruiting learning talent and workforce management systems.

• Experience with Agile delivery models and service management frameworks.

• Familiarity with AI-enabled HR solutions automation and digital workflow tools.

Leadership Profile

• Operates with a systems mindset balancing immediate delivery needs with long-term sustainability

• Brings structure clarity and accountability to complex environments

• Comfortable making decisions and owning outcomes in ambiguous situations

• Influences through credibility insight and relationship-building rather than authority alone

• Combines strategic thinking with practical execution and follow-through

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.