Field Service Engineer Boston, MA

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Molecular Devices one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Join Molecular Devices and help drive scientific discovery for life science customers in academia biotech pharma and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights accelerating the development of safer more effective therapeutics. As part of our teamrooted in collaboration authenticity and innovationyoull ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer is responsible for providing an exceptional customer experience through great communication solid problem-solving ability and a positive attitude.

This position reports to the Sr. Field Service Manager of the Northeast field service team and will be a fully remote role supporting our customers in the greater Northeast US states. The ideal candidate is located within one hour of central Boston MA.

In this role you will have the opportunity to:

• Proactively manage customer accounts while building and fostering positive and professional relationships with both external and internal customers
• Propose process improvements that improve internal and external customer processes
• Manage a diverse technical product portfolio

The essential requirements of the job include:

• Associates degree with a minimum of one years experience in a technical customer facing role. We will consider trade school or appropriate industry experience of equivalent complexity as a field service engineer.
• Strong communication skills utilized in a professional manner
• Advanced troubleshooting problem-solving and repair skills with strong attention to detail

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel daily throughout the Northeast with 30% overnight travel as business demands

• Must have a valid drivers license with an acceptable driving record

• Ability to lift move or carry equipment and tools up to 50lbs

It would be a plus if you also possess previous experience in:

• Bachelors degree in engineering Biology or related field
• Previous experience with a customer facing role
• Previous experience managing a diverse product portfolio

Molecular Devices a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Molecular Devices we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.

The hourly range for this role is $40.50-41.75/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .