Account Manager On Demand Global HQ (TheySheHe)

YOUR MISSION

Glovo is built on the belief that by giving amazing service to our partners we will be able to change the on-demand delivery market.

How are we doing this By thinking big and paying attention to small details. Glovos core product is a hyperlocal marketplace featuring the best restaurants in each city and delivery in less than 60 minutes. We believe though that most restaurants and stores will opt for a strategy that combines marketplaces with their own channels and we want Glovo On-Demand to be the number one choice for all of our partners deliveries.

To achieve this Glovo launched Glovo On-Demand in 2022 a new vertical that helps our partners deliver orders created in their own sales channels (website phone application).

In this position you will be part of our growth team in Spain performing account management responsibilities with a sales component. You will spend significant time in direct contact with partners and should be able to understand complex topics and express them clearly and concisely in verbal and written communication.

THE JOURNEY

• Establish excellent relationships with Glovos partners through consistent and proactive communication identifying their needs and building engagement (Partners meetings and business reviews).
• Evaluate follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Understand build action plans and follow up on churned and inactive partners.
• Improve our partners operational efficiency by ensuring we always deliver the best service to our customers.
• Stakeholder management: You will collaborate daily with both internal and external stakeholders establishing and maintaining good customer relations.

Qualifications :

What You Will Bring To The Ride

• At least 1 year of experience in high-performance account management or Business Consultancy.
• Bachelor in Business Administration Marketing Industrial Engineering or Public Relations is a plus preferably with experience in FMCG food-hospitality or on-demand delivery industry.
• Comfortable working in a high-growth and high-performance start-up at a fast pace.
• Computer literate; good knowledge of Google Docs and MS Office Excel
• Strong Commercial skills.
• Good communication and interpersonal skills
• Project management skills highly organized and detail-oriented.
• Problem solver data-driven with an analytical approach
• Native level of Spanish and fluent level of English

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable. We Believe Driven Talent Deserves

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Additional Information :

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Remote Work :

No

Employment Type :

Full-time