Specialist, Operations (Shops)

• Assist in optimizing operation  management processes to improve productivity and streamline operations
• Support/Automate repetitive manual tasks to allow operation managers to dedicate more time to strategic and high-value activities
• Pull and analyse operational and commercial data to identify performance gaps and opportunities against key OKRs translating findings into clear actionable insights
• Partner with Account Managers to drive execution and measurable improvements at store level
• Conduct regular in-person store visits to identify process gaps and support new vendor onboarding and training
• Develop and maintain automated solutions such as alert systems for identifying performance issues (e.g. high fail rates) to enable account managers to take timely and proactive action
• Able to produce  data-driven pitch decks to enhance operation meetings and improve client engagement
• Identify areas for operational enhancement execute projects to improve workflows and contribute to initiatives that elevate client satisfaction and overall performance including frequent in person stores visits

Qualifications :

• Minimum 3 years of experience in account management operations sales operations or a related rolecomfortable moving between high-level data analysis and boots on the ground store troubleshooting
• Minimum Bachelors Degree in any relevant discipline
• Proven track record of contributing to automation initiatives and streamlining workflows. (Not sure if this is the job level we are searching for)
• Strong capabilities in using looker studio Big Query including creation of queries
• Strong proficiency in data tools (Excel/SQL/Tableau) with a proven ability to turn complex data into simple actionable insights for non-technical stakeholders
• Familiarity with tools and technologies for task automation CRM platforms and reporting systems
• Excellent organizational and communication skills with the ability to collaborate across teams & external stakeholders and present insights effectively
• Proactive mindset with the ability to prioritize tasks manage multiple projects and adapt to fast-paced work environments
• A customer-centric approach focusing on optimizing account manager workflows to deliver better client outcomes

Remote Work :

No

Employment Type :

Full-time