Salesforce Software Engineer

Site: Massachusetts General Physicians Organization Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Opportunity

Full Time M-F This position will serve on our Digital Patient Experience team and will be a key member of our CRM Platform Management team focused on Salesforce HealthCloud solutions.

The Software Engineer is vital to the team and will implement maintain and support technical platforms comprising software networks hardware and databases. Responsible for the implementation and support of technical solutions including platform systems that require critical aspects of infrastructure network application database and security frameworks.

-Manage day-to-day operations of enterprise platforms including applications servers storage and networked services.
-Monitor and optimize platform performance availability and capacity.
-Troubleshoot and resolve complex platform issues across multiple environments.
-Develop and maintain automation scripts and tools to improve operational efficiency.
-Contribute to the design and implementation of new platforms and services.
-Participate in platform upgrades migrations and patch management.
-Support security hardening and vulnerability remediation efforts.
-Collaborate with cross-functional teams to support business and technical projects.

• Bachelors Degree Computer Science required
• Bachelors Degree Related Field of Study required
• MGB can consider and review experience in lieu of a degree for this role
• Experience as a systems engineer or related position 3-5 years required

Skills for Success

• Proficient in administering enterprise systems and platforms.
• Strong understanding of networking concepts firewalls and load balancers.
• Strong understanding of data structure and database systems.
• Intermediate scripting and automation skills to streamline operational tasks.
• Familiarity with cloud platforms (AWS Azure Google Cloud) and hybrid environments.
• Ability to analyze and troubleshoot complex system and application issues.
• Experience with system monitoring tools and interpreting performance data.
• Understanding of system security concepts and the implementation of security-leading practices.
• Effective collaboration and communication skills across technical and non-technical teams.
• Salesforce Developer Certifications Preferred: Platform Developer 1 Platform Developer 2 Javascript Certified Developer
• Salesforce Administrator Certifications Preferred: Administrator 201 Administrator 301 preferred.
• Experience with Object Oriented Programming Languages: Java experience required
• Experience Core C# React MVC HTML/JavaScript/Ajax and XML preferred.
• Experience with the Lightning Framework and the creation of Lightning Web Components
• Experience with responsive UI design utilizing frameworks like Bootstrap preferred.
• Experience with Relational Database design and development using MS SQL Server.
• Experience developing Integration Web Services with RESTful and SOAP protocols.
• Experience with APIs Integration principles (ideally including Epic).
• Proficiency with developing reports is desired.
• Experience with Visual Studio Visual Studio Code Team Foundation Server Azure Dev Ops and SharePoint is desired.
• Experience with Agile Scrum or CMMI software development methodologies is desired.

Physical Requirements

• M-F Eastern Business Hours
• Hybrid working model includes in office must be flexible 1-2x weekly based on business needs
• Remote workdays require stable secure quiet compliant workspace

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$75275.20 - $109553.60/Annual

Grade

6

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1300 Massachusetts General Physicians Organization Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework