Rolex Trainer

Reporting directly to the Director of Learning & Development the Rolex trainer will be responsible for delivering high-quality training programs to our staff on the features craftsmanship and heritage of Rolex. This role is pivotal in enhancing the skill sets of our sales associates and ensuring that they embody the values and standards of our company. The role will be responsible for executing the strategic training and brand initiatives that drive a first in class client centric and experiential environment.

Job responsibilities:

Ensure implementation and execution of National Training Calendar and plan local/regional learning opportunities based on current needs
Partner with leaders on sales development training programs to support onboarding and productivity of new hires
Conduct field market visits to support sales and ensure learned knowledge is being applied ; engaging with teams coaching and offering real time feedback to maximize performance
Manage sales education related responsibilities including facilitation; product and category management knowledge and elected execution guidelines; facilitate live and digital training sessions; learning retention assessment
Support the train the trainer program ensuring training is consistent across all doors; foster a culture of continuous learning and development within the teams
Leverage analytics to continuously measure and communicate the effectiveness of the training initiatives and make data driven decisions to adjust strategies and plans to improve performance
Champions continuous improvement consistently anticipating shifts in the competitive landscape
Responsible to partner and build relationships with Bucherer corporate partners and Rolex training team
Manage Mystery Shop program evaluating results offering training support where needed
Facilitate engaging workshops over Microsoft Teams in-person and in a hybrid format
Facilitate engaging in person workshops and/or trainings for audiences up to 60 participants
Develop and deploy tools and methods for measuring and monitoring the impact of training; utilize findings to inform future programming
Assist in special events or promotional activities
Foster an environment of continuous learning and development

Qualifications:
Proven experience in training or education preferably in a luxury retail or watchmaking
Strong knowledge of luxury brands the watch industry and a passion for horology
Ability to build relationships and rapport with corporate and retail employees
Ability to engage and motivate diverse groups of individuals
Strong facilitation and presentation skills with confidence leading sessions for diverse audiences
Exceptional attention to detail and commitment to upholding brand standards and excellence
Strong organizational and project management skills; able to manage multiple initiatives while meeting deadlines
Able to successfully develop training regimens for retail and corporate populations
Excellent team player & collaborator
Ability to train and develop managers to motivate employees to strive for excellence as well as coach and effectively work with those who are underperforming
Must be able to articulate ideas clearly and concisely in a variety of settings adjusting the message to match the audience level and size
Proficiency in Microsoft Office and learning platforms (LMS experience preferred)
Ability to travel across the US markets; potentially Europe if needed
BS/BA preferred

SALARY RANGE: $80000 - 90000 per year

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race color creed religion national origin ancestry citizenship status age disability sex gender veteran status genetic information or any other characteristic protected by applicable federal state or local laws.