Head of Legal Operations & Chief of Staff

The Head of Legal Operations and Chief of Staff acts as the primary strategic partner to the General Counsel ensuring the departments operational goals are in lockstep with the companys broader vision. This role is responsible for turning the Legal & Governance Risk and Compliance (GRC) team into a high-performing business unit- providing the processes technology and data insights necessary to enable a 30-person global team. You will lead a 2-person Legal Operations team focusing on high-level strategy and enabling your team to lead their respective workstreams with high degrees of autonomy and accountability.

You will:

• Strategic Partnership (Chief of Staff): Partner with the GC and Legal Leadership (Commercial Corporate Litigation Product GRC and Public Sector) to define and execute long-term strategy. Own operational planning cycles including the OKR process roadmap development and All-Hands meetings to ensure cross-functional alignment and maximize the teams impact.
• Team Leadership & Mentorship: Manage and mentor the Contracts Manager and Legal Program Manager empowering them to lead their functional areas with high autonomy. Provide mentorship on a dotted-line basis to subject matter experts (e.g. Corporate Paralegal Privacy Program Manager) ensuring process consistency and high-standard workstreams across the broader Legal & GRC organization.
• Success Management: Design and own the reporting framework for tracking departmental success. Oversee the development of automated dashboards that provide real-time progress against goals utilizing AI to synthesize data into actionable insights for the GC and Legal Leadership Team.
• Legal Finance & Vendor Strategy: Manage the global Legal budget forecasting and accruals. While partnering with the Procurement team for general needs you will directly lead the strategy for Legal-specific vendors including outside counsel and legal tech providers. Drive outside counsel management strategy emphasizing data-driven performance reviews and the negotiation of arrangements that optimize litigation and specialty matter spend.
• Process & Technology: Maintain and optimize a world-class Legal & GRC tech stack (e.g. CLM e-billing and litigation tools). Drive business velocity by designing streamlined intake and triage systems for Product and Engineering teams and implementing practical automated workflow solutions.
• Risk & Litigation Operations: Direct the litigation technology strategy including the legal hold lifecycle and e-discovery workflows to ensure defensible compliance in partnership with IT and Security. Develop and maintain strategic risk registers that provide the GC Legal Leadership and executive leadership with a clear data-driven view of the companys risk landscape.

Ideally youd have:

• Experience: 10 years of professional experience with a solid background in Legal Operations Strategy or Management Consulting in a high-growth environment.
• Education: Bachelors degree required. An Engineering degree MBA or JD is a significant plus.
• Technical Proficiency: Practical experience with legal technology (e.g. Ironclad Brightflag) and a curiosity for how AI/automation can solve routine legal hurdles. Familiarity with litigation-specific tools (e.g. Logikcull Relativity or specialized legal hold software) is highly preferred.
• Analytical & Risk Modeling: Ability to design and maintain strategic risk registers and financial models. You can translate raw data from various workstreams into a cohesive risk landscape (e.g. impact vs. likelihood heatmaps) that informs executive decision-making. Partner with the GC and Legal Leadership to model potential exposure manage entity-related risks and inform corporate reserves.
• Mindset: A pragmatic get it done attitude. You can navigate ambiguity represent the GC in executive forums and prioritize the tasks that provide the most value to the department.
• Communication: Exceptional ability to translate operational data into clear concise updates for the GC and executive leadership.

PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale our mission is to develop reliable AI systems for the worlds most important decisions. Our products provide the high-quality data and full-stack technologies that power the worlds leading models and help enterprises and governments build deploy and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta Cisco DLA Piper Mayo Clinic Time Inc. the Government of Qatar and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at Please see the United States Department of Labors Know Your Rights poster for additional information.

We comply with the United States Department of Labors Pay Transparency provision.

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