Divisional Quality Supervisor – Specimen Services RST DLMP and MCS ONLY

This position is open to RST DLMP and MCS ONLY

Oversees specimen-services quality practices to ensure specimens are collected labeled transported stored and processed correctly prior to testing. Leads pre-analytical quality assurance compliance readiness KPI monitoring and continuous improvement to reduce errors and protect result integrity.

Key responsibilities & qualifications

• Expert knowledge of specimen collection labeling transport and storage; understanding of pre-analytical variables (e.g. hemolysis contamination timing).
• Quality leadership: QA/QC root-cause analysis CAPA trend analysis and strong documentation (SOPs incident reports).
• Regulatory/accreditation readiness and compliance knowledge (CLIA; CAP; New York State; The Joint Commission).
• Monitor and improve key performance indicators (e.g. turnaround time specimen rejection rates); implement workflow optimization and error-reduction strategies.
• Cross-functional collaboration with senior leadership and peer supervisors; familiarity with testing across Mayo Laboratories.
• People leadership including scheduling coaching conflict resolution and performance management while reinforcing SOP adherence.

• Continuous improvement mindset (Lean/Six Sigma familiarity preferred) and strong organizational/multitasking skills.

*Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic.

**This position is not eligible for visa sponsorship. Also Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**

To be considered for this position you must meet one of the following educational and experience qualifications:

Bachelors in CLS/MLS/MT 6 years of Clinical Laboraotry Experience

• Bachelor degree from an accredited institution in clinical laboratory science (CLS) medical laboratory science (MLS) or medical technology (MT)
• And six years of clinical laboratory experience after obtaining the qualified bachelors degree.

Bachelors MLS certification 6 years of Clinical Laboratory Experience

• Bachelors degree from an accredited institution
• And a certificate in medical laboratory science (MLS) or another clinical laboratory specialty certificate
• And 6 years of clinical laboratory experience afterobtaining the qualified bachelors degree.

Bachelors in Chemistry or a Biological Science 7 years of Clinical Laboratory Experience

• Bachelors degree from an accredited institution in chemistry or biological science
• And seven years of clinical laboratory experience after obtaining the qualified bachelors degree

Master 2 Years of Clinical Laboratory Experience

• Master degree from an accredited institution in chemical physical biological. clinical laboratory science or medical technology.
• And two years of clinical laboratory experience after obtaining the qualified bachelors degrees listed above.

Bachelors 4 years of Laboratory Management Experience

• Bachelor degree preferably in CLS/MLS/MT management/business sciences or a health-related field.
• AND four years of laboratory management experience

In the non-testing laboratories (Laboratory Services Central Processing Microbiology Initial Processing Preparation and Processing Autotransfusion IMPACT Hematopathology Support Lab Operational Support Unit MML Operations and Donor Services) and Histopathology laboratories: Bachelors degree preferably in CLS/MLS/MT management/business sciences or a health-related field and four years of laboratory or management experience.

*DLMP employees that have been in their current lab/position for less than 2 years must attached an early release approval from their supervisor.

Additional Qualifications

• Requires CV/Resume cover letter and three (3) most recent performance appraisals.
• **May require minimal travel based on business needs.
• Ability to comfortably handle uncertainty.
• Demonstrated leadership
• Ability to influence and motivate others
• Described as flexible relationship builder conscientious organized independent.