Program Manager Knowledge and Content Management

Salary range is $81k to $170k with a midpoint of $118k. New hires typically receive between minimum and midpoint however we may go slightly higher based on experience internal equity and market.

Sound Transit also offers a competitivebenefits packagewith a wide range of offerings including:

• Health Benefits: We offer two choices of medical plans a dental plan and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a 10% of employee contribution with a 12% match by Sound Transit; 457b up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5000 annually for approved tuition expenses.
• Compensation Practices: We offer competitive salaries based on market rates and internal addition to compensation and benefits youll find that we provide work-life balance opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE:

The Program Manager manages programs of work related to information management initiatives and agency records services. Under limited direction and working with a team develops and implements systems services and processes around agency records lifecycles. Works collaboratively with key records and information management practitioners across the agency shepherds agencywide efforts to improve content management governance and findability.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional position-specific duties.

• Manages and delivers content governance and knowledge management initiatives
• Aligns agency records management to a future enterprise information management strategy
• Builds maintains and supports collaborative relationships with related agency functions to understand interconnections and dependencies and influence alignment of strategic priorities.
• Promote knowledge sharing through the implementing initiatives and processes that strengthen connections between information systems to facilitate seamless exchange and findability of information.
• Coach and train staff throughout the agency on content governance and records lifecycle and provide management strategies that can be reused through operational and business processes.
• Support business units to ensure content is discoverable organized described and leveraged such that it enables their successful operations.
• Provides review and subject matter expertise of agency systems and structures such as IT initiatives policies and procedures risk management to embed records management and content governance considerations.
• Oversees and maintains efficient business systems tracking tools project management tools inventories internal websites administrative structure document control and reporting processes and systems for the agency and Agency Controls.
• Develops and writes reports policies procedures and work plans.
• Champions and models Sound Transits core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity equity and inclusion in alignment with Sound Transits Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules regulations and procedures pertaining to their assigned duties and responsibilities which could include systems operations and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelors degree in Library Science Archival Science Information Management Public Administration or related field. Five years of experience in content management or records management teams program support and project delivery with records management or enterprise content management projects experience with content management document management or information architecture; Or an equivalent combination of education and experience.

Required Knowledge and Skills:

• Project management skills and techniques
• Principles of enterprise content and document management.
• Understanding of records management requirements pertaining to public records including procedures and legal requirements necessary to maintain archive preserve and protect public records.
• Understanding of information management practices including information lifecycle management taxonomy and metadata management.
• Conducting research and analysis and providing appropriate recommendations based on findings.
• Excellent at building relationships with business partners stakeholders and customer and responding to agency business needs.
• Strong understanding of modern office procedures methods and equipment including computer applications such as word processing spreadsheets online forms templates and databases.
• Developing implementing and operationalizing services to support records and content services
• Excellent interpersonal and communication skills (both verbal and written). Responding to inquiries and effective oral and written communication.
• Translating project/program requirements into project objectives and tasks managing task assignment to project resources and reporting on and managing project scope throughout the lifecycle.
• Experience managing SharePoint sites site documents and metadata.
• Preparing and analyzing complex data and comprehensive reports.
• Ability to analyze and synthesize information in a concise manner and make recommendations on strategies to resolve issues.

Physical Demands / Work Environment:

• Work is performed in a hybrid office environment.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class.

Required Experience:

Manager