Director, Patient Services Capabilities, Performance & Digital Experience

At AstraZeneca we turn ideas into life-changing medicines. Working here means being entrepreneurial thinking big and working together to make the impossible a reality. We are passionate about the potential of science to address unmet patient needs and committed to transforming care where we cantruly changethe course of medicine.

This role is pivotal to enabling enterprise-wide patient and provider access capabilities supporting both commercialized and non-promotional businesses by translating complex data vendor performance and digital experience signals into clear actionable insight for leadership.

Role Summary

The Director Capabilities Performance & Digital Experience is an enterprise brand-agnostic capability leader responsible for assessing performance insights shaping enterprise digital experience strategy and overseeing Capabilities & Vendor Partnerships (CVP) across AstraZenecas patient services ecosystem.

This position reports to the Senior Director Direct-to-Consumerthe role is not aligned to any specific brand therapy area or commercial channel and does not own commercialized execution. Instead it functions asshared oversightacross commercialized and non-promotional businesses synthesizing execution-level inputs into a cohesive enterprise narrative that informs strategic decision-makingwhile driving governanceand standardization where applicable.

Key Responsibilities

Enterprise Performance Intelligence & Storytelling

• Assess and integrate performance insights across vendor- and service-based capabilities (e.g. HUB affordability programseVoucher PA support telephony fulfillment and digital experiences).

• Translate complex datasets into clear executive-level narratives that explain what changed why it matters and what actions are.

• Define andmaintainperformance frameworks dashboards and scorecards that enable consistent interpretation of results.

• Serve as the primary interpreter of performance data for senior leadership reducing fragmented or duplicative reporting.

Enterprise Digital & Web Experience Strategy

• Own enterprise strategy for consumer patient and provider digital experiences across brands and services.

• Establish governance and standards for web experience analytics tagging testing and release readiness.

• Ensure digital front doors are measurable consistent compliant and optimized for experience and access outcomes.

• Drive insight-led digital improvements byidentifyingexperience friction points and performance trends across journeys.

• Oversee management of above-brand print and digital assets for Patient Support andPatientServices.

Capabilities & Vendor Partnerships Oversight

• Provide leadership oversight of the Capabilities & Vendor Partnerships as an enterprise function.

• Ensure disciplined vendor governance including performance standards scorecards QBR frameworks and documentation rigor.

• Synthesize vendor-level performance into enterprise-level insights and capability maturity assessments.

• Maintain clear separation between governance and execution with day-to-day operations owned by designated execution teams.

Governance Risk and Enterprise Standardization

• Establish consistent governance and change-control processes for performance measurement and digital experience artifacts.

• Partner with Compliance Legal PrivacyAssuranceInternal AuditIT Finance and Operationsas neededto ensureappropriate controls data stewardship and audit readiness.

• Standardize definitions KPIs reporting cadence and digital measurement approaches across the enterprise.

Cross-Functional Leadership & Influence

• Act as a trusted strategic partner across Patient Services Patient Support Brand Engagement Access Strategy Operations and IT.

• Provide a single enterprise-level view of capability performance and digitalexperiencehealth to support prioritization and investment decisions.

• Enable senior leaders to focus on strategic outcomes by filtering execution noise into decision-ready insight.

MinimumRequirements

• Bachelors degree

• 10 years of experience in healthcare pharmaceutical or life sciences environments with leadership exposure to enterprise enablement analytics digital experience or vendor governance.

• Demonstrated ability to translate complex data into executive-level insights and narratives.

• Strong analytical and problem-solving skills including KPI development performance interpretation and trend analysis.

• Proven successoperatingin highly matrixed organizations and influencing without direct authority.

Preferred Qualifications

• Advanced degree (MBA MS MPH or equivalent experience).

• Experience working across both commercialized and non-promotional patient service environments.

• Familiarity with multi-vendor ecosystems supporting patient access affordability and digital engagement.

• Experience governing enterprise digital/web platforms analytics frameworks and experience standards.

• Demonstrated ability tooperateas a strategic buffer between execution teams and senior leadership.

• Lead mentor manage a team fostering a high-performance culture focused on collaboration and innovation.

What you can expect: great working atmosphere empowering you to reach your full potential endless development opportunities and benefits like: medical & life insurance annual bonus education cost reimbursement occasional allowances (Christmas holiday) anniversary awards additional time off pension plan business travel insurance recognition program flexible working hours.

Why AstraZeneca
At AstraZeneca you will be valued. Not only for your unique contribution skills and background but because we recognize people are our greatest asset. Here we are dedicated to being a Great Place to Work. Thrive in an energizing environment where challenging work goes hand in hand with development. With opportunities recognition and bright minds theres no better place to unlock learning and build a long-term career. Most importantly we do meaningful work that changes lives. Its our purpose that drives us every day. Interested Come and join our journey.

The annual base pay for this position ranges from $ 164521.60 - 246782.40 USD Annual. Our positions offer eligibility for various incentivesan opportunity to receive short-term incentive bonuses equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs paid time off (i.e. vacation holiday and leaves) as well as health dental and vision coverage in accordance with the terms of the applicable plans.

.