Plastic Surgery Coordinator

Position Overview

The Plastic Surgery Coordinator is the strategic driver of the surgical consultation experience blending luxury service clinical knowledge and sales performance.

This role guides patients from initial consultation through post-operative follow-up ensuring an elevated seamless experience while supporting revenue growth and clinical excellence. The Coordinator serves as both patient advocate and business partner delivering white-glove service with strong conversion education and operational execution.

What Youll Own

Luxury Consultation Experience

• Deliver a polished high-touch consultation experience aligned with luxury brand standards
• Build trust through confident education empathy and clinical knowledge
• Guide patients through treatment plans expectations and financial processes
• Administer and review pre- and post-treatment photography with clinical accuracy
• Ensure every patient interaction reflects discretion professionalism and excellence
  

Sales & Conversion Performance

• Drive consultation-to-procedure conversion with ethical relationship-based selling
• Present treatment plans pricing financing options and surgical timelines clearly
• Maintain strong follow-up systems for consults no-shows and post-procedure check-ins
• Cross-promote surgical non-surgical and retail offerings
• Support internal and external marketing initiatives and events
  

Clinical & Operational Excellence

• Maintain accurate EMR documentation and required patient forms
• Coordinate closely with surgeons and providers to assess progress and next steps
• Ensure compliance with HIPAA company policies and safety standards
• Stay current on surgical procedures aesthetic trends and competitor offerings
• Maintain an organized polished and prepared consultation environment
  

Relationship Management

• Serve as primary liaison for surgical patients throughout their journey
• Foster long-term loyalty referrals and reputation management
• Resolve concerns with discretion sound judgment and solution-focused communication

What You Bring

• 2 years in plastic surgery aesthetics med spa or luxury service sales
• Proven consultation and closing experience in a high-touch environment
• Strong interpersonal communication and emotional intelligence
• Professional presence with exceptional attention to detai
• Ability to balance sales performance with clinical integrity
• Comfortable working independently while contributing to a team culture
• Proficiency in EMR systems Microsoft Office and clinical photography

Work Environment

• Fast-paced high-performance surgical setting
• Requires flexibility for evenings events and occasional weekends
• Combination of standing walking sitting and light lifting (<25 lbs.)
  
  

This role is ideal for a polished performance-driven professional who thrives in a luxury medical environment enjoys building meaningful patient relationships and understands the balance between elevated service and business growth.

EOE Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets VEVRRA Federal Contractor.