Customer Care Representative (Temporary) Long Beach, CA
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Job Location:
Long Beach, NY - USA
Hourly Salary:
$ 20 - 23
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumers relationship with their skin their bodies and their self-confidence.
Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.
Job Description:
The Customer Care Representative provides exceptional service to our new and existing customers. This role is critical inassistingwith product orders pricing marketing inquiries and ongoing support to help our customersgrowntheir businesses successfully.This role requiresattention to detail proactivity and a commitment to delivering five-star customer care.
Whatyoulldo:
Primary Responsibilities:
Responds to customer inquiries via phone and emailassistingwith product pricing order placement marketing questions and returns (RMAs)
Directs customer calls to theappropriate departmentor team member as needed
Assistscustomer with ordering supplies and marketing materials
Manages a shared email inbox responding to various customer inquiries related to orders web store access andgeneral questions
Addresses customer concerns and resolves issues efficiently
Processes sales orders in NetSuite accurately andin a timely manner
Participates in weekly Customer Development meetings for updates and ongoing training
Proactively contacts customersregardingorder issues to ensuretimelyresolution and delivery
Notifies customers of backorders and provides estimated arrival times (ETAs)
Performs other duties as assigned
What you need to know:
Required Qualifications:
High School diploma or GED
3 years of experience in customer service preferably in a call center or support role
Proficiencyin Microsoft Word Excel Outlook and NetSuite
Experience handling multi-line phone systems scanners printers and general office equipment
Strong interpersonal problem-solving and customer service skills
Ability to multi-task remain detail-oriented and work efficiently in a fast-paced environment
Excellent verbal and written communication skills with a professional and customer-focused approach
PreferredQualifications:
Experience using Salesforce CRM to track customer interactions and manage cases
Conflict resolution skills to handle customer concerns professionally and effectively
Strong attention to detail to ensure accuracy in customer interactions and order processing
Previousexperience working inahigh-volume call center environment
We mean it when we say youll LOVE this role.
Base Pay: $20.00 - $23.00/hour
Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race sex religion sexual orientation national origin gender identity gender expression age disability genetic information pregnancy or any other protected characteristic as outlined by color federal state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.
Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support we will be sure to reach out directly to one of our preferred providers.Please no phone calls or emails.
Required Experience:
Unclear Seniority
About Company
The Investor Relations website contains information about BeautyHealth's business for stockholders, potential investors, and financial analysts.
