Senior Analytics Engagement Manager

About Definitive Healthcare:

At Definitive Healthcare (NASDAQ: DH) were passionate about turning data analytics and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets opportunities and peoplepaving the way for smarter decisions and greater impact.

Headquartered just outside of Boston Massachusetts Definitive Healthcare operates across North America Europe and India supporting a growing global client base of more than 2400 customers since our founding in 2011.

Were also a great place to work. In 2024 and 2025 we earned multiple workplace honors including Built Ins 100 Best Places to Work in Boston (both years) a Stevie Bronze Award for Great Employers and recognition as a Great Place to Work in India.

We foster a collaborative inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection education and inclusion.

About the role

As an AnalyticsEngagement Manager you will be quick to understand the clients business needs andidentifydata-driven solutions. Your primaryobjectiveis to ensure that customersto whom you are alignedare successful in the adoptionutilization and retentionof Definitive Healthcaresdataassetsto achieve their business goals. The ideal candidate will have deep customer relationship experiencepossesssolid technical and business intelligence skills anddemonstrateexpertise in all things claims data.

WhatYoullDo

• Requirements Gathering:Collaborate with external client stakeholders and leverage RWE/RWDexpertiseto gather detailed requirements for analytical projects and services.
• Statement of Work (SOW)Development:Translatecustomerrequirements into well-structured and comprehensive Statements of Work ensuring clarity scope definition deliverables timelines and cost estimation.
• Collaboration:Partner with internal knowledge centers to evangelize Definitive Healthcare solutions within customer systemsand drive adoption of our products and services.
• Thought Leadership:Provides thought leadership both internally and externallyrelativeto verticalizeddomain and the application of healthcare commercial intelligence to complex business problems.
• Escalations:Coordinateappropriate partiesfor escalation of client issues.
• Customer Satisfaction Tracking:Implement methods to gauge customer satisfaction using feedback data to continuously enhance client experience and service delivery.
• ExpansionOpportunities:Identifyadditionalopportunities for value-added services or upselling during client interactions aligning them with the clients strategicobjectives.
• Retention:Partner with Customer Success and Account Management to drive retention of Definitive Healthcares products and services.
• Conflict Resolution:Handle client conflicts or challenges with diplomacyseekingmutually beneficialsolutionsandmaintaininga positive working relationship.
• Market Insights:Keep clients informed about industry trends best practices and relevant product updates to position the organization as a trusted advisor.
• Data Qualification:Validateclaims and procedure volumes to ensure the effort invested will produce worthwhile results for the customer.
• Project Management:Manage multiple client projects simultaneously ensuringtimelydelivery and documentation of all processes and follow-up with the client.

What Youll Bring

• Strongexpertiseworking with SQL (Databricks preferred SQLServer Snowflake)
• 2 years ofdemonstratedexperience in technical RWD/RWE Analytics roles or similar healthcare-adjacentdata experiences
• 2 years in a client-facing role as a CSM Account Executive Consultant or Solutions Engineer capacity.
• Expertiseworking with medicalclaimcoding terminology (DRG ICD HCPCS/CPT NDC).
• Strong understanding of the dataneeds requiredto bring a new drug therapy or medical device to market.
• Experience working with data visualization and explaining the so whattoclients.
• High levelof organizational skills and the ability to juggle multiple tasks with minimal supervision.
• Ability to present technical topics to a business audience both virtually and in-person.
• Strong ability to work cross functionally to get things done.

Compensation and Benefits

The salary range for this position is $127000.00 - $237000.00 per year which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience skills and qualifications.

Depending on the position employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package including medical dental and vision coverage unlimited paid time off and participation in the companys 401(k) plan with employer contribution.

Why we love Definitive and why you will too!

• Industry leading products
• Work hard and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares our community service group gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:

Great Work atmosphere great work life balance excellent company to work for amazing top notch product incredible customer service lots of tools to help you succeed.

-Business Development Manager

Great team. Amazing growth. Employees are treated very well.

-Research Analyst

I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.

-Profile Analyst

If you dont fit all of these qualifications but believe youre still a great fit feel free to apply and tell us why in your cover letter.

If you are a California Colorado New York City or Washington resident and this role is a remote role you can receive additional information about the compensation and benefits for this role which we will provide upon request.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race color religion age gender gender identity sexual orientation or any other status. If youre interested in working in a fast growing exciting working environment we encourage you to apply!

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Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators using an @ email address. We do not advertise open roles on Facebook and will never request money transfers or ask candidates to purchase equipment with a promise of reimbursement. If you receive any suspicious communication please contact to verify your status in the application process.