Senior Manager, Residential Operations

USC Housing a division of USC Auxiliary Services is committed to providing an exceptional residential experience for students faculty and staff across more than 50 properties both on and off campus. From first-year student housing to dynamic residential communities like the USC Village we create environments where residents feel safe supported and part of the Trojan Family.

We are seeking a Senior Manager Residential Operations to lead operations at the USC Village and other assigned residential communities. This is a highly visible leadership role responsible for delivering a best-in-class residential experience while leading large diverse teams in a fast-paced 24/7 environment.

The Opportunity

This is more than a housing operations roleits an opportunity to lead one of the most prominent residential communities at USC.

As Senior Manager you will oversee daily operations at the USC Village a flagship residential and retail community with over 660 units housing primarily first-year and sophomore addition to residential operations you will play a key role in supporting the retail environment partnering with external property management and campus stakeholders.

You will lead through othersguiding managers supporting frontline staff and fostering a culture of accountability respect and service excellence.

Success in this role requires a leader who is proactive emotionally intelligent and highly organizedsomeone who can navigate complex employee relations balance competing priorities and anticipate needs before they arise.

Key Responsibilities

• Provide strategic and operational leadership for USC Housing communities including the USC Village and other assigned properties

• Lead coach and develop managers and large frontline teams including union staff with a focus on employee engagement performance and accountability

• Foster a positive work environment by proactively addressing employee relations issues resolving conflicts and supporting staff development

• Oversee all aspects of building services operations including custodial services light maintenance inspections and readiness for occupancy

• Ensure timely and high-quality completion of work orders leveraging systems and data to monitor performance and improve efficiency

• Manage large-scale operational cycles including student move-in and move-out summer conference programs and deep-cleaning initiatives

• Conduct daily walkthroughs of facilities to proactively identify issues and maintain a white glove residential experience

• Partner with cross-functional stakeholders including Facilities Planning & Management Residential Education Customer Service and external vendors

• Support retail operations within USC Village in collaboration with property management partners

• Plan and manage budgets including staffing supplies equipment and inventory

• Lead sustainability efforts aligned with USCs zero-waste and environmental goals

• Ensure compliance with university policies safety standards and regulatory requirements

• Serve as an on-call leader for emergency response including after-hours and weekend incidents as needed

• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

What Success Looks Like

• Strong staff engagement improved morale and a culture of respect and accountability

• Effective coaching and alignment of managers with different leadership styles

• Seamless execution of move-in and move-out operations across hundreds of units

• Proactive high-touch service delivery that anticipates and resolves issues quickly

• Strategic thinking that balances immediate operational needs with long-term planning

Minimum Requirements

Education: Bachelors Degree. Combined experience/education as substitute for minimum education.

Experience: 5 years of relevant management experience including experience leading managers. Combined experience/education as substitute for minimum work experience.

Expertise:

• Management level experience in a university Auxiliary Services section.

• Valid CA drivers license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.

Preferred Requirements

• Masters Degree

• USC Auxiliary Services management level experience.

In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment to USCs Unifying Values of integrity excellence community well-being open communication and accountability.

Work Environment & Expectations

• Onsite role based at USC

• Generally MondayFriday schedule with 24/7 on-call responsibility for emergencies

• Required availability during critical periods including student move-in (AugustSeptember) and move-out (May)

• Ability to respond onsite as needed for urgent operational issues

The Trojan Family Rewards

USC offers a comprehensive benefits package that supports employees and their families including:

• Robust healthcare options

• Retirement plans with employer contributions

• Tuition benefits for employees and their dependents

These programs are designed to support long-term well-being financial security and continued growth.

Youll also become part of the Trojan Networka strong connected community that supports long-term career growth and opens doors to opportunities both within USC and beyond.

The annual base salary range for this position is $95229.79 $98000. When determining an offer the University of Southern California considers factors such as the scope and responsibilities of the role the candidates experience education training key skills internal peer alignment applicable laws contractual requirements grant funding and market conditions.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Non-discrimination
• Employment Equity
• Read USCs Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser:

Senior Manager