Journal Sales Administrator

Join our dynamic team as a Journal Sales Administrator where youll play a pivotal role in supporting all aspects of Americas journal sales. This position offers a unique opportunity to contribute to the success of our sales division while developing valuable skills in a supportive environment.

What youll be doing:

• Support all aspects of Americas journal sales including assisting in sales proposals running reports supporting sales contact/CRM database creating quotes and processing invoices
• Generate reports that assist in sales analysis and account management processes
• Support the sales team by working with internal databases to provide reporting and information on an as needed basis
• Conduct customer subscription research and analysis
• Work with the Americas sales team to meet division revenue objectives
• Other duties as assigned by management
• Under direction of Journal Sales Administration Manager and guidance from Senior Journal Sales Administrators support the sales process by
  • Reporting on current spend across group
  • Chasing and logging license agreements 
  • Assisting in usage analysis
  • Ensuring all relevant information is shared with appropriate sales account manager(s) to ensure timely customer communication
• Under direction of Journal Sales Administration Manager and guidance from Senior Journal Sales Adminstrators support the post-sales process by
  • Responding timely and accurately to customer queries regarding invoices and billing issues
  • Responding timely and accurately to customers regarding usage entitlements and all product access issues
  • Serving as escalation point for queries sent to
• Monthly participate in sales meetings
• Weekly/bi-weekly participate in Account Manager team meetings JSA team meetings and individual 1-on-1 meetings with direct manager and sales account manager(s)
• Daily manage inbox and dashboard queue fielding incoming customer queries Account Manager requests and quote/invoice requests
• Join virtual sales calls as needed support Account Manager with preparation of customer presentations
• Travel as needed for training and conferences

Qualifications :

What were looking for:

• Strong organizational prioritization and project management skills with the demonstrated ability to manage multiple projects and deadlines simultaneously
• Excellent professional communication (written verbal and listening) and presentation skills at all levels of business
• Effective relationship management skills - to form strong relationships and partnerships both internally and externally
• Keen attention to detail with the ability to proactively identify and address problems
• Proficiency in word processing (MS Word) PowerPoint and spreadsheet (Excel) applications required; experience with databases helpful
• Experience in SAP and Salesforce (SFDC) preferred or equivalent experience in similar CRM systems
• Candidate must be willing and able to travel domestically (primary) and internationally up to 10%
• Experience working remotely a plus candidate must have distraction-free environment to work from
• One or more years in publishing library or library consortium preferred

Additional Information :

What you should know: 

• In-Person Time: The successful candidate will be able to utilize our balanced working model. We ask that candidates live within a commutable distance of our office in Philadelphia to ensure that as a balanced worker they can make it onsite 3 days per week. 
• All candidates must have right to reside and work in the US
• Applications are reviewed on a rolling basis. 
• Closing date for applications is 07 May 2026

What were offering in return:

• Hourly rate ranging from $27.47 - $29.67/hour ($50000 - $54000 annually) annual bonus
  • Starting hourly rate commensurate with experience
• 15 paid vacation days 2 paid floating holidays and a paid day off for your birthday
• 10 Paid sick days
• 35-hour work week
• 3 additional discretionary days for the holiday season at the end of the year
• Up to 8 weeks of paid parental leave
• Medical & vision benefits
• 4 paid volunteer days per year
• 401(k) employer match
• Flexible working schedule
• Seasonal social and charitable events

Work/life balance: At Taylor & Francis we care about our colleagues promoting work-life balance wellbeing and flexible working. You will be joining a thriving business working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities and to innovate and develop in areas which you are passionate about.

Training And Professional Development: Were passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. Well support you in your journey by working together on your own bespoke Taylor & Francis Development Plan ensuring you have the resources tools support and coaching that will get you where you want to be.

Being You at Taylor & Francis

If youre excited about working with Taylor & Francis to foster human progress through knowledge we invite you to apply even if your existing skills and experience dont fit every item listed above. At Taylor & Francis we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources incentives and flexibility you need to enjoy success at work and to live a healthy balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits develops and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.

We genuinely care about our colleagues promoting work-life balance wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site:  better yet check out our LinkedIn Life Page highlighting our accomplishments employees and company culture. Its also a good way of meeting our recruitment team who will be happy to advise you on your journey here at T&F.

Work :

No

Employment Type :

Full-time